Working Student (m/f/d) - Customer Service - Italian and French Markets

at  Metro Markets GmbH

ONLINE MARKETPLACES HAVE NEVER BEEN THIS AWESOME.

Working Student - Customer Service - Italian and French Markets
Duration: 1 year contract – extendable
Requirement: Enrolled at a University
Location: Düsseldorf
Working Hours: Up to 20 hours per week
Are you an enthusiastic and dynamic individual looking to gain hands-on experience in the fast-paced world of E-commerce? Join our innovative team as a Working Student (m/f/d) - Customer Service, where you’ll be at the forefront of delivering exceptional customer experiences while honing your skills in the E-commerce industry!

ABOUT US

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others

• Engage with customers through various channels and deliver personalized assistance
• Address customer inquiries, resolve issues, and provide product information
• Collaborate with cross-functional teams to escalate and resolve complex customer cases
• Proactively identify opportunities for process improvement and customer-centric initiatives
• Contribute to building an extensive knowledge base and continuously update it with valuable insights gathered from customer interactions.