Workplace Exp Director

at  CBRE

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Develop and oversee all operating and administrative policies and procedures. Align with the client’s business needs, goals, and objectives. Review and contribute to clients’ strategic plans and staffing needs. This includes employee recruitment, performance management, engagement, development, and financials.
• Responsible for revenue and expense management for the assigned property. Establish savings goals and create action plans to improve financial position. Create and manage the budget.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. Monitor key service delivery metrics.
• Review and audit the Service Business Continuity plan. Always follow safety standards.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization’s functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline