Workplace Experience (Concierge)

at  Robert Half

We are offering a contract to hire employment opportunity for a Workplace Experience (Concierge) in Toms River, New Jersey, United States. This role focuses on providing personal services to employees and guests, handling administrative support, and maintaining accurate records.

• Warmly greet all individuals entering the property and answer telephone inquiries in a professional manner
• Process and maintain accurate records of service requests, ensuring thorough and prompt responses
• Arrange and confirm recreational, dining, and business activities for employees and guests
• Act as a point-of-contact for the facilities team as a representative of the Workplace Concierge team
• Adhere to security and emergency procedures defined for the property, responding to emergency situations calmly and efficiently
• Generate routine reports and correspondence, and respond to inquiries or complaints from clients, co-workers, and supervisors
• Utilize Microsoft Office Suite and other mobile technologies and applications to maintain efficient work processes
• Provide exceptional customer service, demonstrating empathy and offering help as needed
• Supervise and maintain logs of service requests, tracking their status accurately
• Handle shipping, cleaning, package, and mail room assistance tasks as needed.
• Proven experience in a customer service role, with a strong ability to interact with customers in a professional manner.
• Proficient in Microsoft Office Suites, including Word, Excel, PowerPoint and Outlook.
• Previous experience answering inbound calls and handling correspondence in a timely and professional manner.
• Knowledge of concierge services, including making reservations, sending notifications, and maintaining records.
• Experience with property and facility management is a plus.
• Understanding of security measures and procedures, including maintaining logs and incident reporting.
• Proficiency in using Zoom and Laptop Hardware for remote communication and problem-solving.
• Ability to handle complaints and offer solutions in a calm and professional manner.
• Experience in maintaining financial notes and handling shipping duties is a plus.
• Previous experience in a supervisory role is desirable.
• Proficiency in language interpretation and storytelling is a plus.
• Ability to maintain a professional demeanor at all times.
• Experience in Receptionist duties, including greeting guests, taking messages, and directing calls.
• Must be onsite during agreed working hours.
• Ability to multitask and handle tasks in a timely manner.
• Excellent communication and interpersonal skills.
• Ability to work in a team and contribute positively to the workplace experience.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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