Workplace Experience Receptionist

at  CBRE

COMMUNICATION SKILLS:

• Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor/manager

KEY RESPONSIBILITIES:

• Manage the Visitor Management system, ensuring all guests receive a memorable and professional welcome, with all badges prepared in advance of arrival for a seamless user experience for the building
• Welcome all internal colleagues in a courteous and professional manner
• Maintain complete ownership of the Reception area and its surrounding areas by collaborating with all colleagues and service partners to ensure it reflects a positive image of the company
• Assist with issuing and delivery of lost and forgotten passes when applicable
• Use the technology platform to ensure all loaned items are scanned in and out within agreed timelines
• Actively and positively engage with colleagues, clients and other stakeholders to ensure a seamless service experience and coordination across departments
• Provide general administrative support to various departments, including photocopying, filing, and data entry
• Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported and collaborate with the relevant stakeholders to ensure timely closure of tickets and jobs
• Provide support to the Admin team by posting and assigning workplace tickets on the Helpdesk system
• Assist the Admin team in the management of the Desk Booking system
• Build and maintain strong working relationships with the Security Team, ensuring that the building is secure at all times
• Report health and safety hazards and take proactive action to resolve the risk where appropriate
• Provide information in relation to local transport links and service statuses so guests are provided with up-to-date information for their onward journeys
• Hold general knowledge of local amenities and directions
• Be familiarised with the Workplace Coordinator roles to provide cover as and when required
• Must be operationally hands on to assist wider team during peak periods and work flexible hours from time to time
• Manual handling with lifting assistance up to 25KG
• Promote and maintain the core values of CBRE and TikTok
• Perform other duties as assigned
• Delivery of services shall be in line with the strategy set by TikTok and the Workplace Management Main Contact