Workplace IT Engineer

at  Infosys

OVERALL EXPERIENCE (IN YRS.)

3+ years

TECHNICAL SKILLS (REQUIRED - NICE TO HAVE)

• Awareness of latest technologies and trends
• Knowledge of agile methodologies
• Must have the ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication

LANGUAGE SKILLS NEEDED

English

SOFT SKILLS

• Create deep client impact
• Execution excellence
  35

ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem

ROLE (L1/L2/L3/SERVICE LEAD/TECH LEAD/ARCHITECT)

TAFJDCISMFGWorkplaceEUC_Technician

The role is expected to carry out following function/activities as part of this job.

• Point of Contact for IT Incidents and update Client on ETA /Resolution/Workaround.
• Point of Contact for IT Teams and Vendors at client and Infosys.
• Point of Contact for future Infrastructure Enhancement and requirement gathering.
• Coordinate with IT teams at client environment for Incident resolution and Project Implementations
• Manage IT Service Delivery at onshore Locations
• Coordinate with Offshore IT Team.
• Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
• Work with PMO on short/long term IT Project implementations
• Work with Delivery SPOCs and client Business users on IT requirements
• Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
• Vendor Contract and License Management

• Implement Service improvement and Transformation initiatives

  Expert
  This position requires hybrid work mode and needs your presence in the office for at least 60% of the workdays every week.