Workplace Service Management Analyst

at  Allianz

Workplace Service Management Analyst
We are looking for an enthusiastic and motivated intern to join our team and gain valuable hands-on experience in Allianz Technology. As an intern, you will have the opportunity to work closely with professionals in your field of interest and contribute to real projects that make an impact.

You will

• Perform onsite support to end users by ticket or service request.
• Properly escalate unresolved issues to 2nd / 3rd level internal support team
• Perform Service Request including account setup and network configuration.
• Perform hardware setup support for end users.
• Prioritize and manage several open issues / requests at one time.
• up with clients to ensure their IT systems are fully functional after troubleshooting.
• Produce/update business process / guide for knowledge management.
• Participate/lead in Projects from such Tech Refresh / inventory management / Disaster Recovery Exercise
• Perform other ad-hoc tasks assigned to him/her.

Key Requirements

• Good understanding of computer systems, mobile devices and network devices
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Cisco, ITIL or similar technologies is a plus.
• Minimum 6-month availability for internship.

About Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum - from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
D&I statement Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.Join us. Let’s care for tomorrow.You. IT
Job ID 65315

Please refer the Job description for details