Workplace Services Assistant Manager

at  Buzzacott

Buzzacott is a passionately independent and rapidly growing professional services firm. We are based in the City of London, with a satellite office in Hong Kong.
We are partner led and focused on people – our team and our clients. We combine market leading sector expertise and excellent service capability to provide exceptional service in our chosen markets.

SKILLS AND EXPERIENCE

• GCSEs including English and Maths grade A-C/level 4-9, or equivalent
• Demonstrable experience in a Professional environment ideally within Facilities / Workplace Management
• Organised and able to multi-task and attention to detail
• Understands good customer service
• Good communication skills (written and verbal) with a professional manner
• Track record of line management experience
• MS Office Suite (Outlook, Teams, Word, intermediate Excel)
• Approachable with the ability to engage and manage teams effectively
• Reliable & willing to learn
• Foster relationships with team members, colleagues and stakeholders
• Ability to retain confidentiality
• Good time-management
  The role requires being attentive to operational challenges, identifying potential issues proactively, and contributing innovative and creative solutions to improve processes and service delivery.
  To find out more about the team, please click here.
  To find out more about life at Buzzacott, please click here.
  To hear from team members across the firm on their experience of life at Buzzacott, please click here.
  If you are interested in this role, we encourage you to apply directly via the “Apply” button at the top of the page. When applying, please include your salary expectations and let us know what interests you about the role. Alternatively, if you would like to talk to a member of our HR Team about the vacancy before applying, contact us at recruitment@buzzacott.co.uk
  Please note: Our HR Team review and respond to all applications.
  No agencies please.

ROLE OVERVIEW

We are seeking a highly organised and service-oriented professional to support the Head of Workplace Services in managing the day-to-day operations of our facilities in collaboration with the house assistants. This pivotal role ensures that all services are delivered efficiently, to the highest standards, and on schedule, creating a seamless workplace experience for our employees and visitors. The ideal candidate will excel in customer service, teamwork, and operational excellence, serving as the primary point of contact for business teams.

KEY RESPONSIBILITIES

• Management of 4 team members, supporting them on both a day-to-day basis as well as their professional development and growth.
• Support in the management of resource planning for the team.
• Assisting the Head of Workplace Services in streamlining operations, with a view to supporting long-term strategies of the firm.
• Take ownership of the Facilities ticketing system, ensure tickets are being responded to within the agreed SLA, escalating to the appropriate suppliers, and ensuring smooth resolution from start to finish. Maintain clear communication with all stakeholders throughout the process. Ensure that the majority of issues are identified by, and tickets are raised by the Workplace Services Team.
• Act as the point of contact for engineers, handymen, and contractors, logging faults and coordinating with Building Security and suppliers to resolve issues promptly. Ensure any works are covered by RAMS and all contractors have received and signed a H&S induction.
• Serve as the first point of contact for all staff regarding facilities-related matters, providing updates on ticket progress and news via the intranet or Teams channels. Keep senior administrators informed at monthly meetings.
• Assist in reviewing current suppliers and exploring green alternatives. Gain knowledge of government environmental regulations and ensure compliance.
• Manage the access control platform, ensuring policies and processes are followed.
• Lead the response to minor incidents such as leaks, managing the immediate situation, escalating underlying problems, and ensuring no risks to staff safety.
• Learn the fundamentals of fire safety procedures in the office and assist with routine fire safety monitoring.
• Serve as a designated first aider, logging incidents correctly and responding promptly to emergencies and ensure all H&S lists in the office are up to date.
• Perform regular H&S checks, including restocking first aid supplies and updating safety signage.