Workplace Technology Engineer

at  Intent HQ

ABOUT INTENT HQ

Recognised by the Financial Times as one of the FT1000 Fast growing companies in Europe in 2022 and 2023, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science with a blue chip international enterprise customer base and solid financial backing from our investors. Our mission is to become the world’s preeminent Customer Intent platform by bringing together privacy-first signals intelligence, proprietary behavioural AI/ML analytics & uniquely accessible enterprise insights into a single platform that organisations will use to build more genuine, sustainable and profitable relationships with their customers. . Our initial focus solved problems for clients in the telecommunications sector, including Verizon & Orange. We have since expanded into the Financial Services, Retail and Social Media sectors including HB Reavis and Zurich Group as clients to name a few.
Our clients typically have tens of millions of customers and billions of interaction events each day. We have developed our platform to handle data at this enormous scale efficiently. Intent HQ is unique because we’ve focused on understanding customer interaction data. We do the hard-specialised work leaving our clients free to focus on integrating the insight into their business, with one Client seeing an additional £26m annual revenue as a result of using our products and services.
Intent HQ is an exciting place to work, we are very proud to have made our debut on the FT1000 Fastest Growing Companies in Europe for 2022! We have a talented team of circa 100 -people (and growing!) based in & around London, Barcelona, Lisbon, New York & Tel Aviv, collectively speaking over 15 languages!

THE OPPORTUNITY:

We are looking for a skilled Support Engineer to handle technical problem-solving, automate processes, set up and maintain A/V and network equipment, and implement security best practices. As a key person in our Workplace Technology team, this role is ideal for someone who likes to be visible, hands-on and blend their time between projects that optimise our tooling and support with requests that come up on the fly. The ideal candidate will be able to prioritise and juggle whilst maintaining a patient persona.

• Provide swift technical support for our teams in UK, USA, Spain, Portugal, and Israel
• Onboard and offboard employees, and help train them on the systems we use
• Help streamline and automate processes and improve end user experience
• Create robust documentation
• Work closely with Procurement, Facilities and Infosec to create and maintain safe IT processes
• Collaborate with the IT Manager to build a scalable Workplace Technology infrastructure