Workshop Controller

at  Sytner Group

ABOUT YOU

This role would ideally suit someone already working as a Workshop Controller; however, an experienced senior Service Advisor would be considered.

The successful candidate will have to:

• Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
• Ensure efficient use of materials, equipment and labour resources.
• Build strong relationships with the brand and have a strong understanding of warranty processes.
• Actively coach and support the service team to develop individual competencies.
• Develop training plans for all technical personnel and play an active role with development.
• Ensure Health and Safety procedures are observed and maintained at all times.
• Ensure efficient progression of work through the workshop.
• To identify key processes and work on improving workshop flow and streamline the customer journey.Increase productivity by removing waste, alongside tracking KPI’s and team management.

Are you a great team leader with exceptional inter-personal skills? Are you ready to take things to the next level?
Graypaul Birmingham are currently recruiting for a Workshop Controller. This is a unique opportunity to work with Ferrari at a very exciting time in the brands history.