Workshop Controller

at  Volvo Group

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

WHO WE ARE AND WHAT WE BELIEVE IN

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm

Renault Trucks Chiltern, based in Dunstable, Beds is looking for an experienced Workshop Controller’ whose core role is to proactively manage the customers’ journey from “planning, arrival, quality of work through to Invoice / Claim closure. Ensure that the customer service Team, Supervisors, Parts Team and Technicians are working in line with the standard OTI process. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation, personal development and performance Management of the team is a key part of the role along with and dealing with employee issues on a day to day basis..
Offering a significant basic salary with a 10% KPI driven bonus, 7% matched pension scheme, 25 days holiday plus BHs, a Healthcare Cashback scheme and lots of offers via our Works perks scheme.
Hours: Monday to Friday 44 hours - 07.00-16.00 (9 hours Mon-Thurs and Fri 8 hours)

In Particular:

• Provide focused management to the service department team, to ensure an excellent customer experience.
• Ensure processes are adhered to at all times.
• Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
• Manage the performance of the service department to ensure that KPI targets are achieved.
• Manage and plan workshop / support resources to ensure that work requirements are fulfilled on each shift.
• Support the depot team as required ensuring job specification, codification and quoting preparation tasks are completed on a timely basis.
• Support the customer service team as required ensuring that invoice / claiming closure tasks are accurate and completed on a timely basis.
• Support the customer service Team with specifications and coding of non-standard, complex jobs and ensure all such work is agreed with customers prior to any work being started.
• Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)
• Perform quarterly competence assessments on all technicians (excluding Apprentices) and submit to RTC HR in a timely manner.
• Actively participate in commercial and CAT meetings where required.
• Manage & process productive wage submission on a monthly basis.
• Assist the Dealerpoint Manager in the production of the annual business plan