Workshop Manager

at  TTS Eurocars Pte Ltd

JOB DESCRIPTION:

• Oversee the workshop operations and ensure compliance with industry or manufacturers’ service and repair quality and standards
• Ensure compliance with Ministry of Manpower workplace safety and health standards
• Ensure motor vehicle service staff comply with environmental laws and regulations
• Oversee the disposal of wastes such as used engine oil, and soot to ensure adherence to health and safety laws
• Assign and schedule work duties to motor vehicle service staff according to their skills
• Oversee the inspection of motor vehicles to identify faulty components and facilitate the process of repairs
• Assist technicians in the diagnostic of motor vehicle problems, offer solutions and advice
• Supervise the activities of motor vehicle service technicians and mechanics to facilitate efficient job performance and timely repairs
• Oversee the operations of the various diagnostic machines
• Conduct test drives of serviced or repaired motor vehicles to monitor quality standards
• Ensure that Customer Service Advisors contact customers and arrange for the customers to bring their motor vehicles for servicing or repairs
• Conduct price negotiations with clients to reach a favourable bargain for both management and client
• Follow up with customers to obtain feedback and ensure they are satisfied with the service standards
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Evaluate the performance of motor vehicle service staff to acknowledge efficient employees and guide underperforming ones
• Oversee the hiring and training of an effective motor vehicle service team
• Maintain an accurate record of all accounts and relevant financial information
• Monitor inventory to regulate and ensure the availability of required vehicle parts
• Oversee the procurement of vehicle parts, automotive equipment, and various other items required in the workshop
• Review and manage operating performance such as job orders, revenues, gross profit, operating costs, and operating profits regularly
• Attend technical workshops and study relevant publications to stay up-to-date with developments in the automotive service industry

THE REQUIREMENTS:

• Diploma in Mechanical / Electrical / Electronic Engineering or its equivalent
• At least four (4) years in the operating environment preferably from the automotive industry
• Applicants with NITEC in Automotive Technology and 10 years of relevant experience will also be considered
• Knowledge of mechanical, electrical, and electronic components of vehicles
• Working knowledge of vehicle diagnostic systems and methods
• Hand-on experience in diagnosing and resolving motor vehicle issues
• Ability to handle various types of workshop tools
• Highly self-motivated with good business acumen
• Able to lead by example, analytical, and innovative
• Excellent interpersonal and communication skills
• Positive, independent, and able to work under pressure
• Good communication and interpersonal skills
• Proficient in MS Office

Please refer the Job description for details