Workspace & Customer Experience Lead

at  The GPT Group

WHAT MAKES YOU STAND OUT

We are looking for a strong customer focused professional with demonstrated front of house experience, ideally from the service, hospitality and events industries.
You thrive on building relationships and take pride in working proactively and autonomously. As a natural communicator, you are confident in managing multiple projects and delivering great customer solutions for the business.
This could be ideal next step into property for a highly driven professional.

WHAT MAKES YOU STAND OUT

We are looking for a strong customer focused professional with demonstrated front of house experience, ideally from the service, hospitality and events industries.
You thrive on building relationships and take pride in working autonomously. As a natural communicator, you are confident in managing multiple projects and delivering great customer solutions for the business.
This could be ideal next step into property for a highly driven professional.

WE KNOW THE POWER OF A GREAT EXPERIENCE

• Ranked within top 10 organisations globally by Equileap in its global report on gender equality.
• Achieved number 1 real estate company in S&P Global Sustainability Assessment.
• Earned a gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
• Awarded our fourth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2021-2023.
• Accredited Family Inclusive Workplace™.
• Committed to our second Stretch Reconciliation Action Plan (RAP).

THE ROLE

We have an exciting, full time opportunity for a Workspace & Customer Experience Lead to manage all operational requirements of our Space&Co. venue in Melbourne Central Tower, including member engagement, facilities management and financial administration.
Customer experience is at the heart of everything we do and this role has customer service at its core. The Lead is the first point of contact for all visitors to our venue and enables the flow of people through the space and ensures that all responsibilities are delivered with a high level of quality and timeliness.

WHAT YOU WILL BE DOING

• Being the welcoming face and key point of contact for all members and guests, promptly addressing their enquiries and requests and ensuring everyone has a positive experience with us.
• Overseeing customer engagement activities, including events, activations, and initiatives that enhance our member experience.
• Responding to enquiries relating to workspace requirements and complete membership proposals, providing assistance to the Leasing/BD team with sales enquiries as required
• Planning and running member engagement activities, including managing the budget, maintaining the engagement calendar and communicating with members to encourage attendance
• Effectively managing external meeting room and workshop bookings, ensuring smooth execution on the day, addressing all user needs (including technology) and identifying and executing opportunities for upselling and re-booking.
• Coordinating and overseeing venue maintenance, in collaboration with the building management team and relevant stakeholders, maintaining an excellent standard of venue presentation and operation.
• Managing venue Rent Roll and contributing to the overall cost management and financial success of GPT Space&Co with support from the Regional Manager.