Workstation Software Management Technician

at  Spektrum

Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

WHO WE ARE SUPPORTING

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

ESSENTIAL SKILLS AND EXPERIENCE

• At a minimum 5 years’ experience in system administration, MS Windows Server (2012/2016/2019) & workstation (Windows 8.1/Windows 10) Operating System, MS Office (2016/2019), software packaging & deployment, troubleshooting and remediation of network joined clients, Active Directory & Group Policies.
• A thorough hands-on experience with MS SCCM is required.
• Application provisioning technology operation
• Client provisioning
• MS Windows (8.1/10) installation / configuration / administration
• MS Windows Server (2012/2016/2019) management / administration
• Operating system / software provisioning problem troubleshooting
• Remote application provisioning service installation / documentation
• Security update & hardening assurance
• System engineering / administration
• Workstation management / creation

They have the responsibility to work against the NATO HQ ticketing system and ensure all incoming Incidents and Service Requests are being handled and resolved within the agreed SLAs. This includes second level application and configuration troubleshooting on all network connected clients. He/she will also assist in patch remediation activities where required