WSO Specialized Account Services Associate

at  SP Global

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

ABOUT THE ROLE:

Grade Level (for internal use): 11
Department Overview
WSO Services helps clients streamline their business by providing outsourced access to Markit’s best-in-class products and services for middle and back office operations.
Position Summary
S&P Global is seeking an experienced & motivated Account Coordinator to facilitate daily client deliverables within the WSO Services group. The individual will be responsible for managing client inquiries and client support for the WSOWeb outsourcing platform. Additional responsibilities include partnering with other Markit business lines around client resolution and satisfaction. Finally, this employee will partner directly with our Account Specialists and Account Management on daily execution of client deliverables.
Duties & Accountabilities
Manage day-to-day client inquiries including the orchestration of workflow and timely resolution between internal teams. Clients include Asset Managers, Banks, Hedge Funds, Mutual Funds, and Total Return Swap programs
Capture and report client statistics, trends, and metrics based on a series of quantitative measures (e.g. Assets Under Management)
Assist Operations Managers, Acct Specialists and Acct Management with as needed daily project management, data validation, and data deliverables
Assist Operations Team by keeping track of the Integration Utility (internal software system) on a daily basis to make sure assets are subscribed and activity is being downloaded to client positions
Act as subject matter expert for processing across the department in addition to leading and motivating other analyst by generating new ideas and creating efficiencies
Represent their team in the internal Ideas Committee board, collecting product and process improvements from all team members; help prioritize enhancements to be in line with WSO Product Board roadmap and overall team strategy
Business Competencies
Education and experience
BA or BS or equivalent experience
Accounting / Finance Major preferred
Relative business experience between 1-3 years
Commercial awareness
Banking or investment industry experience
Customer relations experience
Management requirements
N/A
Personal Competencies
Personal impact
Strong work ethic – organized, detail oriented, analytical, task driven
Strong customer service/support experience
Technical awareness through software applications
Communication
Strong verbal and written communication skills are required.
B-level, sales communication skillsets
Teamwork
Highly Responsible Individual Contributor willing to contribute towards team objectives
Company Overview
S&P Global harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence.
S&P Global serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.
Headquartered in London, S&P Global (Nasdaq: SPGI) is committed to sustainable, profitable growth.
Job Segment: Engineer, Bank, Banking, Sustainability, Engineering, Finance, Energy, Automotive
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.