WWRFO Operations Excellence Program Manager

at  Apple

SUMMARY

Posted: Sep 19, 2024
Weekly Hours: 40
Role Number:200565946
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. The WW Retail Fulfillment Operations (RFO) team is seeking an Operations Excellence Program Manager to support our volume order fulfillment and promotions teams. This role partners with a multitude of internal teams building strategic process improvements, ensuring flawless execution of volume orders, and supporting promotional execution activities globally. The ideal candidate will be partnering closely with teams across Operations, Sales Planning, Supply/Demand Management, Business Process and Re-engineering, Retail Store Operations, Retail, Logistics, and IT.

DESCRIPTION

As a member of the WWRFO Operations Excellence team you will be responsible for providing recommendations based on analytical insights leveraging reporting, managing end-to-end execution, and delivering innovative process improvements. Liaise with WW and regional teams to identify deliverables, build execution plans, and process improvements. Keep business partners apprised of changing/existing plans and escalate needed decisions. Assess current business processes for improvement opportunities while transforming broad concepts and business strategies into structured projects leading design and implementation. Establish a consistent communications platform to share and maintain business information with internal teams. Build sustainable post-launch analysis for each change implementation and promotional launch to capture learnings for continuous process improvement.

• Minimum 5+ years of experience with increasing levels of responsibility.
• BA/BS or equivalent experience required.

PREFERRED QUALIFICATIONS

• Working knowledge of advanced supply chain practices, strong analytical capabilities, leadership skills, and business savvy.
• Supply/Demand Planning, S&OP, online fulfillment, and store operations experience.
• Various experiences in different project management methodologies.
• An ability to visualize key concepts, timelines, and milestones into executive ready presentations.
• Ability to liaise between teams with competing priorities to align to the most urgent and critical needs for leadership decisions.
• An individual who is self-motivated and operates with a great sense of urgency with a keen eye for detail.
• Background in Customer Experience (CX) and various Customer Journey methods.
• Ability to build sustainable management systems supporting volume orders, promotions, and fulfillment management from order placement through returns across online and stores.
• Program Management, Project Management, Operations, Supply Chain, Retail (stores and eCommerce). Candidates with experience in system and tool launches, process design and implementation, fulfillment, logistics, and new product introductions will be well regarded.

• Minimum 5+ years of experience with increasing levels of responsibility.
• BA/BS or equivalent experience required