YXY - Senior Business Analyst- 4n24-042

at  Air North Yukon

QUALIFICATIONS/CONDITIONS OF EMPLOYMENT:

• Bachelor’s degree in information technology, Business Administration, a related field, or equivalent experience
• Minimum 4 years of experience working with IT teams in a coordination role
• In-depth knowledge of airline and airport processes / technology considered an asset
• Proven experience in IT procurement, project coordination, vendor management, and IT Service Management practices
• Exceptional communication and interpersonal skills
• Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada

Requirements Gathering and Analysis

• Collaborate with stakeholders to gather and document business requirements.
• Conduct comprehensive analysis of business processes to identify areas for improvement
• Translate business needs into detailed functional requirements and technical specification

Requirements Gathering and Analysis

• Collaborate with stakeholders to gather and document business requirements.
• Conduct comprehensive analysis of business processes to identify areas for improvement
• Translate business needs into detailed functional requirements and technical specifications

IT Demand / Portfolio Management

• Work closely with IT Leadership and the business departments to understand IT requirements and prioritize requests
• Help develop and implement a demand management strategy that aligns IT resources with organizational needs
• Help ensure efficient allocation and monitoring of IT resources in accordance with business priorities

Internal Application & User Support

• Troubleshoot issues that arise or discrepancies between bookings on Air North website and internal systems
• Support users and monitor system results
• Investigate internal system functionality and upgrade needs with internal departments (Flight Operations, Reservations, Check-in, Cargo and Charters)

Stakeholder Communication and Management

• Act as a liaison between business stakeholders and technical teams
• Facilitate meetings, presentations, and workshops to ensure clear communication
• Manage stakeholder expectations and foster strong working relationships

Quality Assurance and Testing

• Develop test plans and conduct testing to ensure solutions meet requirements
• Ensure deliverables are of high quality and meet business needs

Process Improvement

• Review business processes from end-to-end to identify inefficiencies
• Recommend and implement changes to improve efficiency and productivity.

Strategic Analysis

• Work closely with business units to understand their strategies and operational contexts
• Provide strategic insights to guide business decisions and technology investments

Documentation and Training

• Create and maintain comprehensive documentation of business and IT processes
• Develop training materials and conduct training sessions for super-users

Project Coordination & Reporting

• Working with IT leadership, coordinating IT projects such as system upgrades, software deployments, and technology rollouts
• Develop project plans, establish milestones, and allocate resources for successful project execution
• Generate project reports to provide stakeholders with project status updates and key performance metrics

Government & Third-Party Interaction

• Liaise and work with numerous government agencies and vendors on requirements and regulations
• Consult International Air Transport Association (IATA) documentation for potential industry standard solutions