Zadig et Voltaire, Concession Manager, Full Time

at  Brown Thomas Arnotts

GET TO KNOW US

Zadig and Voltaire is a luxury brand founded in 1997. The signature of the brand comes from its finest material such as cashmere, silk and leather. By revisiting the basics in a casual and certainly rock and roll way, Zadig & Voltaire wants to be the embodiment of the new luxury. A chick and relaxed luxury. We are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident styling clients.

KNOW WHAT WE’RE LOOKING FOR

• Who is attentive to details
• Reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients. You are role model in everything you do, and you share your knowledge and skills with your team.
• The Concession manager will welcome and assist customers throughout the entire sales process while supporting and coaching their team towards excellence, always focusing on delivering the highest customers experience. As a Concession manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with Zadig and Voltaire procedures and standards. You will support the store manager in building a store environment that nurtures creativity and employees development. Be eager to learn, develop yourself and others.
• 2 year minimum in fashion management skill , and people skills.

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Zadig et Voltaire in our Brown Thomas Dundrum store are currently looking for a Concession manager to join their team on a Full-time 37.5 Flexible hours.

You main task will be:

• Be a brand ambassador and embrace the Selling Ceremony
• Drive sales, worm welcome, exceptional approach, use appropriate sales technique from start to closing the sale.
• Be part of targeting the ZV objectives and meeting store KPIs
• Lead your team by example
• Coach your team in delivering exceptional and personalised customer experience
• Lead your team towards success through training and coaching in order to exceed the store objectives and KPIs.
• You are constantly present on the shop floor and fully available to look after customers needs
• Be able to build customer loyalty, understand customer relationship management
• Be able to communicate efficiently and effectively
• Be knowledgeable of the collection and the brand iconic pieces