ZCR Administrator

at  Zurich insurance

WHO WE ARE:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

WHAT WILL YOU BE DOING?

• Interacting with customers and support sales team as required
• Daily monitoring of Work Manager tasks to meet KPI/SLA requirements
• Timely and accurate Accounts issued
• Dealing with day-to-day queries and action within SLA’s
• Liaising with internal teams to improve customer focus
• Involvement in the Daily comm cell meetings discussing workloads, concerns, and plan for the day
• Contribute to a positive and supportive team culture
• Initiate and implement process improvement ideas
• Sharing knowledge and expertise
• Understanding the impact of the Accounts in relation to ZCR’s Debt position
• Working closely with the Key Financial Controls team to identify and resolve reconciliation differences

We aren’t fussed if you’ve worked in a similar role before, but ideally you will have some of the following:

• Previous experience using Excel and other Microsoft packages
• Confident speaking on the phone
• Passionate about customers and driving through continuous improvement
• Ability to cope with varying workloads, pressures, and priorities
• Excellent verbal and written communication skills
• Excellent judgement and decision-making skills
• Contribute to a positive and supportive team culture
• Excellent attention to detail, with strong focus on quality and root cause analysis
• Able to build and maintain strong relationships with key stakeholders at all levels, both within and outside of ZC