Zero Hours Operations Officer CWL

at  Signature Aviation

WHO WE ARE:

We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879. Business and private aircraft customers land their aircraft with us, and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.
We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia. We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

WHAT YOU’LL BE DOING:

As Customer Operations Officer you will help coordinate the smooth running of our Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.
You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft.

MAIN DUTIES:

• Assist the day to day operations of the base.
• Provide exceptional customer service to all passengers, visitors and crew visiting the location.
• Provide weather information and basic flight planning services to our customers.
• Liaise with customers and provide information relevant to flight requirements.
• Assist customers and suppliers with their invoicing queries and pro-actively look to cross check invoices to ensure accurate billing.
• Assist the security team in preparing the screening of passengers and luggage
• Guarantee lounge areas are upheld and ensure the highest level of cleanliness and presentation of all VIP areas.