Zone Manager

at  Kaltire

QUALIFICATIONS AND SUCCESS:

• Operations management experience in a multi-store environment and/or oversight of a model location for a minimum of three to five (3-5) years.
• People management experience including but not limited to recruiting, managing and assessing performance, supporting career development, identifying growth potential, and driving engagement.
• Strong analytical, decision-making, planning and organizational skills.
• Demonstrated ability to manage multiple store locations and achieve customer service and sales targets.
• Demonstrated ability to collaborate across business functions to achieve expected results.
• Create and sustain culture change to ensure accountability for operational excellence.
• Manage profit and loss across multiple locations, present data and explain strategies and ideas to upper management.
• Demonstrated ability to manage, coach and develop teams, demonstrating strong people management and effective communication skills.
• College or university diploma or degree, or equivalent combination of experience and education.

SPECIAL REQUIREMENTS:

• Regular travel within zone expected.
• Flexibility to relocate if and when required.

• Drives results and is responsible for performance of all stores within the zone relating to sales, safety and culture.
• Collaborates with Regional Director to develop a zone plan; works with Store Managers to align store budgets and plans with the zone and region, and establish key performance metrics.
• Maintains an active in-store leadership presence for the zone model store; responsible for continuous improvement of the stores within the zone with overall accountability for results in the zone.
• Creates a shared understanding of operational excellence across the zone through visible leadership and ensures accountability to and alignment with Kal Tire Way operational behaviours.
• Assesses performance in the zone through on-site observations.
• Develops insights through data-driven analysis of financial, operational, and team member engagement reporting.
• Coaches for improvement and mentors store management teams in these practices.
• Analyzes Profit and Loss statements for the zone and implements strategies to grow sales and improve profitability.
• Engages with the Regional Director to validate sales plans and supports the sales strategy and programs.
• Leads change and continuous improvement initiatives in the zone; supports Store Managers to implement, ensure adoption and manage resistance.
• Promotes understanding of the vision for Kal Tire and Store Operations; ensures alignment between the region, zone, and individual stores.
• Builds a diverse and inclusive team by continually developing management talent to improve managerial performance at store locations.
• Promotes a culture of accountability for safety and customer satisfaction across the zone.