Zygo - Field Service Engineer

at  Ametek Inc

Location:Weiterstadt, HE, DE, 64331
Business Unit: Zygo
Posting Date: Nov 14, 2024
Job Description:

REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree in mechanical or electrical engineering, or equivalent education and experience
• Minimum of 5 years of relevant professional experience, ideally within metrology or optics
• Fluency in both German and English, with excellent communication skills in each language
• Strong customer service orientation and aptitude for sales, with proven experience in customer-facing roles
• Willingness to travel internationally, with travel requirements exceeding 50% of the role
• Ability to thrive in a dynamic, evolving work environment and to remain composed under occasional high-pressure situations
  Bring your passion, commitment, and curiosity to Zygo, where our values—curiosity, collaboration, persistence, confidence, problem-solving, and safety—guide every step of our journey. Grow with us as we work together to solve complex challenges, inspire confidence, and make our world a safer, better place.
  Are you ready to expand the boundaries of possibility, simplify the complex, and embody the values that define our success?

• Technical Troubleshooting: Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites, collaborating closely with the technical support and R&D teams to ensure rapid resolution.
• Preventive Maintenance: Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability for customers.
• Customer Training & Support: Develop and conduct comprehensive training sessions for internal teams, distributors, and customers, empowering them to effectively use Zygo’s advanced metrology instruments.
• Installation & Setup: Plan and manage installations at customer sites, including setup and integration of Zygo solutions, while providing full support during and after installation.
• Quality Reporting & Continuous Improvement: Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction.