Location:Vancouver, BC, CA Calgary, AB, CA Edmonton, AB, CA Toronto, ON, CA
Req ID: 50095
Jobs by Category: Operations
Job Function: Project Management
Status: Full Time
Schedule: Regular

JOIN OUR TEAM AND WHAT WE’LL ACCOMPLISH TOGETHER

We strategically enable our field team members to be as efficient as possible by maximizing field outforce potential, improving reliability and identifying areas of opportunity.
The CSD Quality and Reliability team enables our field operations team to be as effective as possible focusing on the quality and reliability of our customers’ orders and repairs.

Our program consists of 4 major pillars:

• Development of a quality birth certificate for our customers and team members
• Test tool procurement and assessment
• Quality assurance coaching and design
• Certification and training within our field teams.

In addition we are driving leading edge technology in AI to support all of our programs.
We are looking for an innovative individual with a passion for process design, change management, and transformation to join our small yet growing team. Our team is diverse and dynamic, offering work-life flexibility, collaborative decision-making and support, and opportunities to learn from and influence decisions across a vast network of experienced operations-focused team members. Join us to be part of an inspiring and rewarding team!
What you’ll do
As a Senior Project Manager, you will have a crucial role in developing and implementing new and innovative programs to support the quality and reliability of TELUS CSD field operations. You will be responsible for planning, managing, and delivering projects that focus on achieving integration and improving efficiencies within TELUS field operations.

Your contribution will be fundamental in creating a highly agile, productive, and efficient field operations team. As a result, you will be able to play an essential role in supporting TELUS’s ongoing commitment to delivering the best possible service to our customers.

• Seeing through the planning and managing of strategic projects and/or programs from original concept to final implementation, while driving improvements and efficiencies
• Successfully leading and managing strategic projects and/or programs, overseeing their progression from conception to final implementation, while driving continuous improvements and enhancing reliability efficiencies
• Defining program scope, deliverables, and high-quality project plans, consistently adhering to predefined quality measurements to meet business objectives
• Defining the scope and deliverables of programs, developing high-quality project plans, and consistently adhering to predefined quality metrics to meet business objectives
• Collaborating effectively and efficiently across multiple disciplines, organizational boundaries, and stakeholder groups
• Identifying and securing project/program resources (funding, resources, skills, etc)
• Proactively identifying and managing project/program issues and risks to ensure successful delivery
• Managing program financials and budgets, ensuring compliance with financial policies and procedures
• Delivering impactful, concise, and effective communications and presentations to all levels of the business both internally and externally

As a direct report to the Manager, Program Office, this position is responsible for overseeing the end-to-end delivery of projects, including benefits management, to ensure standardization and governance across all field operations.

A BIT ABOUT US

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks

• Seeing through the planning and managing of strategic projects and/or programs from original concept to final implementation, while driving improvements and efficiencies
• Successfully leading and managing strategic projects and/or programs, overseeing their progression from conception to final implementation, while driving continuous improvements and enhancing reliability efficiencies
• Defining program scope, deliverables, and high-quality project plans, consistently adhering to predefined quality measurements to meet business objectives
• Defining the scope and deliverables of programs, developing high-quality project plans, and consistently adhering to predefined quality metrics to meet business objectives
• Collaborating effectively and efficiently across multiple disciplines, organizational boundaries, and stakeholder groups
• Identifying and securing project/program resources (funding, resources, skills, etc)
• Proactively identifying and managing project/program issues and risks to ensure successful delivery
• Managing program financials and budgets, ensuring compliance with financial policies and procedures
• Delivering impactful, concise, and effective communications and presentations to all levels of the business both internally and externall