WE HELP THE WORLD RUN BETTER

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Summary:
You will be the main point of contact for SAP’s private cloud customers - this includes our main offering RISE with SAP S/4HANA Cloud, private edition. On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.
The Role:

Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility:

• Engagement Management: plan & review of services in accordance with the customer’s requirements, manage stakeholders, lead the communication
• Delivery Management: day-to-day operations, support of projects, de-escalate critical engagements
• Account Management: Commercial account management and increase of customer satisfaction

Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds and industries to manage their mission critical SAP landscapes.