KEY ACCOUNTABILITIES

• Answer incoming calls in a professional manner using Hanson’s standard call answering script and in line with set

KPIs.

• Effectively manage all customer calls through diligently listening to what the customer is saying in order to capture all the relevant information required to process the customer order or enquiry, asking relevant questions and communicating in an empathic, self-assured and assertive manner.
• Negotiate customer time windows to ensure a flat delivery profile.
• Fully comply with the allocator cycle.
• Daily liaison with allocations controller identifies planning issues and recommend corrective actions.

To meet all customers’ and business requirements in the most cost effective, professional, and timely manner manner whilst
achieving a high level of customer service. To provide customers with a quality service for all sales enquiries, quotations,
orders, deliveries, and associated administration in the most cost-effective way for Hanson Quarry Products. To support the
role of the external sales force through securing work, following up of sales leads, and promotion of branded products.