• As Service & Product Owner, you are responsible for the ITSM platform Matrix42 and continuously develop the areas of Service Management, Ticket Management, Asset Management and Service Portfolio Management.
• You will design the change process within our Matrix42 platform and ensure that requirements are assessed, prioritized, planned and managed in a structured manner until successful implementation.
• You are responsible for demand management, backlog refinement, roadmap and releases, and ensure reliable reporting on progress, utilization, costs and delivery capability.
• You ensure up-to-date and understandable documentation of services, processes and functions, and make sure that users and stakeholders can understand and effectively use new functions and changes.
• You manage external service providers and partners with regard to performance, quality and delivery results, actively gather feedback from users and customers and derive concrete improvements for the services from it.

You bring the following:

• Several years of experience as a Service Owner, Product Owner, Application Owner or in a comparable role in the field of IT Service Management in complex corporate landscapes.
• Solid practical experience with ITSM processes such as incident, request, change, problem, and asset management, as well as with established ITSM platforms. Knowledge of Matrix42 ESM is an advantage.
• Experience in demand management as well as in prioritizing and controlling requirements via backlogs, roadmaps and releases.
• Strong communication and stakeholder management skills, experience in managing external service providers, and an understanding of data-driven planning, effort estimation, and reporting.
• Completed university studies in (business) informatics, information systems, IT management or a comparable technically oriented course of study.

Here's what you can expect from us: 

• Mobile Work: In numerous positions, we offer you the opportunity to work remotely on Wednesdays and Fridays.
• Attractive locations: At our locations you can expect not only fully equipped workplaces but also regular events such as summer parties and Christmas celebrations.
• Development: Our in-house academy and our portfolio of external cooperation partners support you in your further development.
• Health: Health is very important to us. Our in-house canteen offers a selection of delicious and healthy dishes every day, and we welcome you to our fully equipped gym for weekly classes (online & offline).
• There's always room for improvement: The kindergarten on our CGM campus in Koblenz helps our employees to make their workday even more flexible. We also offer corporate benefits, the option of a company bike, company pension schemes, and much more.

• As Service & Product Owner, you are responsible for the ITSM platform Matrix42 and continuously develop the areas of Service Management, Ticket Management, Asset Management and Service Portfolio Management.
• You will design the change process within our Matrix42 platform and ensure that requirements are assessed, prioritized, planned and managed in a structured manner until successful implementation.
• You are responsible for demand management, backlog refinement, roadmap and releases, and ensure reliable reporting on progress, utilization, costs and delivery capability.
• You ensure up-to-date and understandable documentation of services, processes and functions, and make sure that users and stakeholders can understand and effectively use new functions and changes.
• You manage external service providers and partners with regard to performance, quality and delivery results, actively gather feedback from users and customers and derive concrete improvements for the services from it.

You bring the following:

• Several years of experience as a Service Owner, Product Owner, Application Owner or in a comparable role in the field of IT Service Management in complex corporate landscapes.
• Solid practical experience with ITSM processes such as incident, request, change, problem, and asset management, as well as with established ITSM platforms. Knowledge of Matrix42 ESM is an advantage.
• Experience in demand management as well as in prioritizing and controlling requirements via backlogs, roadmaps and releases.
• Strong communication and stakeholder management skills, experience in managing external service providers, and an understanding of data-driven planning, effort estimation, and reporting.
• Completed university studies in (business) informatics, information systems, IT management or a comparable technically oriented course of study.

Here's what you can expect from us: 

• Mobile Work: In numerous positions, we offer you the opportunity to work remotely on Wednesdays and Fridays.
• Attractive locations: At our locations you can expect not only fully equipped workplaces but also regular events such as summer parties and Christmas celebrations.
• Development: Our in-house academy and our portfolio of external cooperation partners support you in your further development.
• Health: Health is very important to us. Our in-house canteen offers a selection of delicious and healthy dishes every day, and we welcome you to our fully equipped gym for weekly classes (online & offline).
• There's always room for improvement: The kindergarten on our CGM campus in Koblenz helps our employees to make their workday even more flexible. We also offer corporate benefits, the option of a company bike, company pension schemes, and much more.