RCG is a growing federal contracting company and Certified™ as a Great Place to Work®. We are looking for strongly qualified people to help support our clients. We are currently seeking a Data Center Operations Manager with an active Secret Clearance for a full-time position as part of an ongoing contract in Washington, DC. On-site 5 days a week required.

REQUIRED QUALIFICATIONS:

• Must hold an ACTIVE SECRET Clearance!
• 8+ years of hands-on experience with a minimum of 5+ years of supervisory experience
• 5+ years in support of a civilian federal government agency
• Demonstrated understanding of federal government agency support
• Hands-on technical experience with some or all the following:
• Active Directory Group Policy troubleshooting
• Windows Server 2012/2016
• Splunk Reporting
• VMware ESXi / vSphere 6.7
• Citrix XenApp and XenDesktop
• Microsoft System Center Configuration Manager (SCCM)
• Microsoft Exchange
• Familiarity with Defense Information Systems Agency (DISA) STIGs
• SANs, storage devices, backup and recovery planning
• Solarwinds or similar system monitoring tools
• Ability to provide expert technical guidance and recommendations to clients. The candidate shall exhibit strong technical understanding when working with Subject Matter Experts (SMEs)
• Ability to create and report on remediation plans for risks and vulnerabilities, and recommend mitigation strategies
• Ensure coordination and collaboration on upgrade activities and routine maintenance to successfully implement hardening of server infrastructure
• Strong customer service and interpersonal skills as demonstrated by a work history reflecting ability to work well in a team
• Excellent verbal and written communication skills in the English language.
• Pleasant, professional, and courteous personality.
• Excellent administrative skills: organized, efficient, and versatile.
• Previous management of a Data Center or management of Engineering teams on projects is preferred
• Expert working knowledge of data center daily, weekly and monthly operational tasks such as backup schedules, vulnerability scans, risk reports, etc.
• Ability to effectively communicate both orally and in writing with management and technical specialists; to plan, organize and manage tasks on time with minimal supervision.
• Experience with the design and planning of projects using Microsoft Project (or similar project management systems)

• Lead a small team of SMEs to maintain and upgrade Windows Server
• Serve as a Lead engineer/administrator for technical tasks for computing, virtualization and storage
• Provide reporting to fulfill contract deliverables related to data center operations and projects being performed by the Data Center team
• Assist in implementing new technology as needed and upgrades to the data center based on client requests.
• Attend Change Control Board (CCB) meetings as a technical advisor/scribe for all Change Requests (CRs)
• Additional duties and responsibilities to be assigned by the Program Manager
• Backing up processes, Performing emergency planning and disaster recovery operations;
• Providing elevated technical support;
• Supervise and mentor a team of engineers
• Providing physical and logical security measures to protect data center;
• Creating/enforcing/monitoring of govt policies and procedures within the data center;
• Providing daily Tier 3 IT Data Center operations and administration services to include:
• administration, monitoring, change management, configuration, release management, provisioning, security, performance and capacity planning, and incident and disaster recovery functions. These functions encompass all shared Data Center communications and hardware such as switches, routers, servers, printers, tape devices, SAN, firewalls, IDS/IPS, VPN and related equipment attached to the Data Center Operations environment.