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Manager Technical Customer Support at AutoGyro GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 18 year(s)
Projektleitungsunterstützung Freigabekoordination (m/w/d) at Guldberg GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Team Leader (m/f/d) Payment Transactions at C24 Bank GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Pharmacovigilance Assistant at elbstack GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
IT-Support (GN) at Bona Bau GmbH
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Test Engineer at K-tronik GmbH
Ger, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Cloud Platform Engineer at SimpleXX GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Site Reliability Engineer at Scalable GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Linux Admin at onOffice GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Cloud Engineer - Azure (m/f/d) at Guldberg GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Production Planner at SimpleXX GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT Cyber Security Manager at Guldberg GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Digital Designer at Hubdrive GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Softwareentwickler / Senior Developer (m/w/d) at onOffice GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 16 year(s)
Entwickler Elektronischer Systeme (m/w/d) at K-tronik GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Mitarbeiter Qualitätssicherung (m/w/d) at tempster GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Business Development Manager at Passport GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 7 year(s)
Test Engineer at EVOMOTIV GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Data Engineer at Guldberg GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Care assistant at ABS Team GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Manager Technical Customer Support at AutoGyro GmbH
Berlin, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

16 Dec, 26

Salary

80000.0

Posted On

17 Sep, 26

Experience

18 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Travel & Tourism

Description

Tasks

  • First point of contact (m/f/d) for national and international customers and cooperation partners regarding technical issues in the field of gyroplanes and aviation systems
  • Analysis, evaluation and solution of technical problems on aircraft and components (including Rotax, Garmin, Woodcomp and similar systems)
  • Coordination of the internal clarification of complex technical issues with development, production and quality.
  • Processing and evaluation of warranty claims, incident and accident reports, as well as the creation of fault analyses and 8D reports.
  • Creation, maintenance and further development of service bulletins and technical information letters for troubleshooting and product improvement
  • Development and maintenance of an internal knowledge database for products, spare parts and technical solutions
  • Maintenance and further development of technical master data in the ABAS ERP system and in the webshop
  • Organization, preparation and execution of maintenance and technical training for customers and partners
  • Support in the maintenance of customer aircraft in cooperation with engineering, production and certification.
  • Leading the Technical Customer Support team (m/f/d), including deployment planning, prioritization and task allocation, as well as development and promotion, and conducting regular performance and development reviews.
  • Ensuring structured onboarding and continuous training within the team
  • Participation in international customer deployments for on-site technical support (approx. 5–20% travel activity)

qualification

  • Completed technical training (m/f/d) with further education as a technician (m/f/d) or master craftsman (m/f/d) or a degree in mechanical engineering, aerospace engineering, avionics or a comparable field.
  • Sound practical experience in aviation, ideally in the field of ultralight aircraft, autogyros or comparable aviation systems.
  • Experience in technical customer service, after-sales service, or a comparable interface function
  • Strong technical understanding of mechanical, electrical and avionic systems
  • Initial or substantial leadership experience, as well as a willingness to lead and develop a team responsibly.
  • Excellent knowledge of ERP systems (ideally ABAS) and MS Office
  • Fluent German and English skills, both spoken and written (at least C1 level)
  • High level of communication skills in dealing with international customers and partners
  • Structured, solution-oriented and responsible work style
  • Willingness to undertake occasional international business trips (m/f/d) (5–20%)

Responsibilities

Tasks

  • First point of contact (m/f/d) for national and international customers and cooperation partners regarding technical issues in the field of gyroplanes and aviation systems
  • Analysis, evaluation and solution of technical problems on aircraft and components (including Rotax, Garmin, Woodcomp and similar systems)
  • Coordination of the internal clarification of complex technical issues with development, production and quality.
  • Processing and evaluation of warranty claims, incident and accident reports, as well as the creation of fault analyses and 8D reports.
  • Creation, maintenance and further development of service bulletins and technical information letters for troubleshooting and product improvement
  • Development and maintenance of an internal knowledge database for products, spare parts and technical solutions
  • Maintenance and further development of technical master data in the ABAS ERP system and in the webshop
  • Organization, preparation and execution of maintenance and technical training for customers and partners
  • Support in the maintenance of customer aircraft in cooperation with engineering, production and certification.
  • Leading the Technical Customer Support team (m/f/d), including deployment planning, prioritization and task allocation, as well as development and promotion, and conducting regular performance and development reviews.
  • Ensuring structured onboarding and continuous training within the team
  • Participation in international customer deployments for on-site technical support (approx. 5–20% travel activity)

qualification

  • Completed technical training (m/f/d) with further education as a technician (m/f/d) or master craftsman (m/f/d) or a degree in mechanical engineering, aerospace engineering, avionics or a comparable field.
  • Sound practical experience in aviation, ideally in the field of ultralight aircraft, autogyros or comparable aviation systems.
  • Experience in technical customer service, after-sales service, or a comparable interface function
  • Strong technical understanding of mechanical, electrical and avionic systems
  • Initial or substantial leadership experience, as well as a willingness to lead and develop a team responsibly.
  • Excellent knowledge of ERP systems (ideally ABAS) and MS Office
  • Fluent German and English skills, both spoken and written (at least C1 level)
  • High level of communication skills in dealing with international customers and partners
  • Structured, solution-oriented and responsible work style
  • Willingness to undertake occasional international business trips (m/f/d) (5–20%)

Manager Technical Customer Support at AutoGyro GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 18 year(s)
Projektleitungsunterstützung Freigabekoordination (m/w/d) at Guldberg GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Team Leader (m/f/d) Payment Transactions at C24 Bank GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Pharmacovigilance Assistant at elbstack GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
IT-Support (GN) at Bona Bau GmbH
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Test Engineer at K-tronik GmbH
Ger, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Cloud Platform Engineer at SimpleXX GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Site Reliability Engineer at Scalable GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Linux Admin at onOffice GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Cloud Engineer - Azure (m/f/d) at Guldberg GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Production Planner at SimpleXX GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
IT Cyber Security Manager at Guldberg GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Digital Designer at Hubdrive GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Softwareentwickler / Senior Developer (m/w/d) at onOffice GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 16 year(s)
Entwickler Elektronischer Systeme (m/w/d) at K-tronik GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Mitarbeiter Qualitätssicherung (m/w/d) at tempster GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Business Development Manager at Passport GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 7 year(s)
Test Engineer at EVOMOTIV GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Data Engineer at Guldberg GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Care assistant at ABS Team GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
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