THE LA JOLLA BEACHTENNIS CLUB IS CURRENTLY SEEKING A HIGHLY SKILLED OVERNIGHT FRONT DESK SUPERVISOR TO JOIN OUR TEAM AT OUR BEAUTIFUL OCEANFRONT PROPERTY!

Be a part of the diverse team at La Jolla BeachTennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla BeachTennis Club, Inc. offers excellent benefits and a great work environment for our employees.

SUMMARY

Supervise overnight staff and complete all night audit operations while solving problems, acting as Manager on Duty and assisting in any issues that arise throughout property. Interacts with guests and members by checking in and out and assisting however needed by performing the following duties. Promotes and follows LJBTC, Inc.’s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associates degree (A.A.) or equivalent from twoyear college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Previous hotel front desk experience required. OPERA experience preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in English to customers, managers, guests, or employees of organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Trains Night Auditors and provides guidance and communication when needed.
• Checks guests in and out.
• Assists guests with items such as property amenities, directions, information about the area, etc.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Handles cash and charge transactions from the day, maintains accurate records and balances at the end of each shift.
• Makes electronic transfers. Balances credit cards, front desk and restaurant transactions.
• Conducts wake-up calls for guests.
• Processes daily information from Restaurants and runs daily guest list reports.
• Reconciles revenue position accounts on a daily basis and inputs information from reports into computer.
• Prepares and distributes daily and other reports to the restaurants, Front Desk, Housekeeping, and Retail Outlets (Tennis, Golf)
• Provides direction to security staff during shift when required.
• Performs key audit and re-keys guest room locks when necessary.
• Functions as M.O.D. (Manager on Duty) during shift, providing direction to the Security Staff as needed and performing all supervisory and management functions of the M.O.D.
• Dispatches daily maintenance calls and work request orders to Engineering.
• Uses voicemail, pagers and walkie talkies at appropriate times.
• Writes Incident, Accident and Guest Comment reports.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Supervises subordinates in the Front Desk, Bell stand, and PBX. Responsible for the overall direction, coordination, and evaluation of these individuals. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.