Duties include : Manage the reception desk ensuring surgeries run smoothly and efficiently Answering the telephone, taking messages, and passing them on appropriately Actioning any queries for repeat prescriptions in accordance with practice guidelines To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams Completing all reception/administration task as necessary Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the next session Photocopying, scanning, and shredding as requested Ensuring confidentiality is maintained at all times Having a thorough knowledge of all practice procedures and policies Working in accordance with written protocols Completing any tasks allocated by managers or GPs. Carry out system searches as requested Maintain waiting area and notice boards Attending team training events as part of ongoing development and training Assisting in the filing of medical records/results Attending protected learning time sessions when required Registering patients as per the practices policy and procedures Taking a lead role in a specialised area as part of ongoing personal developed as allocated by the practice manager Offer flexible cover for other staff sickness and annual leav

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