Position: Full Time/Part Time Customer Service Adviser/Receptionist
Location: Oakham
Working Hours: 37.5 per week (pro rata) including some Saturdays
Healthy Hearing is a well-established and respected Company within Rutland, Leicestershire and Dorset, providing hearing solutions and advice backed by first class customer service.

JOIN OUR TEAM AS A FULL TIME/PART TIME CUSTOMER SERVICE ADVISER/RECEPTIONIST

Are you ready to embark on a dynamic journey that combines your passion for customer service with your eagerness to learn and grow? We’re seeking a dedicated and ambitious Full-Time (or Part Time) Customer Service Adviser/Receptionist to join our team and play a pivotal role in delivering exceptional service to our valued clients. If you’re a reliable, empathetic individual with a positive ‘can-do’ attitude, we want to hear from you.
Key Attributes:
· Excellent Listening Skills and Natural Empathy: Your ability to genuinely connect with our clients, understand their needs, and provide empathetic support will be crucial in providing exceptional customer assistance and advice.
· Reliable and Trustworthy: We value reliability and trustworthiness as fundamental qualities in our team members. Your consistent commitment will contribute to our success.
· Positive ‘Can-Do’ Attitude: Taking the initiative to address customer concerns will contribute to maintaining an organised and efficient environment. Ability to troubleshoot using logical thinking.
· Well-Organised and Able to Multi-Task: Excellent organisational skills will empower you to handle various responsibilities seamlessly and make the most of your time.
· Basic IT Skills, Including Microsoft: Proficiency in basic IT skills, including Microsoft Office, will be valuable managing daily tasks and interactions.

JOB REQUIREMENTS:

· Maintain a high level of client satisfaction by addressing enquiries, providing information, and resolving issues with professionalism and a friendly demeanour.
· Welcome visitors, both in person and over the phone, and ensure the reception area reflects our commitment to excellence.
· Manage data entry, diary and database functions.
· Handle point-of-sale transactions and petty cash management.
· Work collaboratively with team members, you will also be a key holder and provide coverage for holidays and sickness
· Embrace opportunities for growth and development

Please refer the Job description for details