We currently have a fantastic opportunity for a Hotel Housekeeper/Receptionist/Front of House person to join our established and friendly team at Central Hotel in Norwich. We are looking for an individual who is an excellent all rounder and who can work well as a team and has good interpersonal and customer service skills.
We are open 7 days a week and need a reliable, flexible and conscientious person to work 16 hours a week including covering housekeeping and front of house, including weekends and evenings. Evening shifts will be lone working, so initiative and confidence is important. Hotel Booking System experience is preferred but training can be given for the right applicant. Hospitality/Hotel experience is essential.
Your duties will include, but are not limited to:
Housekeeping

Ensuring high standards of cleanliness are kept at all times;

• Changing bed linen, making beds, cleaning bathrooms, vacuuming, dusting;
• Replenishing tea and coffee supplies/soaps and shampoos within rooms;
• Counting dirty linen and putting away clean linen deliveries;
• Assisting other members of staff as and when required;
• Reporting any damages to the Hotel Manager;

Hotel Receptionist

You will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all;

• Answering telephone calls and responding to emails;
• Ensuring the safety of staff and guests - comply with hotel security, fire regulations, food hygiene and all health and safety legislation;
• Maximise room occupancy and use techniques to promote hotel services and facilities;
• Ensure the Hotel Manager is kept fully aware of any relevant feedback from guests and other departments;

Our ideal Hotel Housekeeper/Receptionist/Front of House person will:

• Have previous experience within the hotel industry (minimum 1 year)
• Have previously used Eviivo software (minimum 1 year)
• Have Plus Level 2 Food Hygiene (highly desirable)
• Be a whizz at Excel & Word (essential)
• Be willing to muck in and help out in all areas of the hotel
• Be willing to undertake cleaning duties as and when required
• Be willing to cover reception and be a first/last point of contact for guests
• Bring a positive, can-do attitude to everything you do
• Show genuine passion for delivering exceptional customer service
• Excel as a supportive and collaborative team player
• Demonstrate excellent time management and reliability