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Guest Experience Expert (Receptionist) - Cape Town Marriott Hotel Crystal T at Courtyard by Marriott Somerset KY
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Guest Relations, Customer Service Orientation, Problem Solving, Interpersonal Skills, Communication, Time Management, Adaptability/Flexibility, Integrity, Dependability, Positive Demeanor, Team Work, Analytical Skills, Basic Mathematics, English Language Proficiency, Presentation, Stress Tolerance
Specialization
Candidates should have at least 1 year of related work experience and a higher education diploma or equivalent. No supervisory experience is required, but strong interpersonal and customer service skills are essential.
Medical Office Receptionist – Heart & Vascular Specialists Clinic – Full-Ti at Texas Health Resources
Cleburne, Texas, United States - Full Time
Skills Needed
Medical Experience, Customer Service, Attention To Detail, Multi Tasking, Communication Skills, Interpersonal Skills, Organizational Skills, Insurance Knowledge, Professionalism, Team Player, Fast Paced Environment
Specialization
Candidates must have a high school diploma and preferably six months of medical and customer service experience. Strong communication, organizational skills, and proficiency in computer use are essential.
RECEPTIONIST/SCHEDULER (FT; 40hrs/wk) - Temple Hospital, Episcopal Campus at Temple Health System
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Scheduling, Clerical Skills, Office Management, Patient Interaction, Teamwork, Communication, Check In Procedures, Check Out Procedures
Specialization
High School Diploma or Equivalent is required. 2 years of experience in a secretarial or clerical/general office position is required, with 1 year in a healthcare setting preferred.
Experience Required
Minimum 2 year(s)
Veterinary Client Care Associate (Receptionist – Digital & Telephone Commun at Hello Vet
London E8 3RP, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Revive Receptionist/Technician: Hair and Beauty (23 hours per week, fixed t at Vision West Nottinghamshire College
Mansfield, Scotland, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Spa Receptionist / Guest Experience Host- Japanese Zen Spa (Full Time) at Kiku Wellness Japanese Zen Spa
Vancouver, BC V5Z 1K1, Canada - Full Time
Skills Needed
Excel, Customer Service Skills, Google Drive, Japanese Culture
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Children's Services Office Support/Receptionist (Supporting our admin team, at Barnardos
WBCB0, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Dental Receptionist @ Main Street Children's Dentistry & Orthodontics of Cl at Dental Care Alliance
Clermont, FL 34711, USA - Full Time
Skills Needed
Customer Service Skills
Qualification
Graduate
Medical Office Receptionist Float – Family Care, SW Zone - Full-Time, Days at Texas Health Resources
Grapevine, Texas, United States - Full Time
Skills Needed
Patient Check In, Appointment Scheduling, Insurance Verification, Record Filing, Patient Communication, Bilingual, Healthcare Experience, Customer Service
Specialization
A high school diploma or equivalent is required, along with six months of healthcare experience preferred. Bilingual skills in English and Spanish are also preferred.
Guest Experience Expert (Receptionist) - Protea Hotel by Marriott OR Tambo at Courtyard by Marriott Somerset KY
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Guest Relations, Customer Service Orientation, Interpersonal Skills, Problem Solving, Communication, Time Management, Adaptability/Flexibility, Team Work, Integrity, Dependability, Positive Demeanor, Presentation, Analytical Skills, Basic Mathematics, English Language Proficiency, Stress Tolerance
Specialization
A minimum of 6 months of work experience in a similar role is preferred, but no supervisory experience is required. Candidates should possess strong interpersonal skills, a customer service orientation, and the ability to handle multiple tasks efficiently.
Customer Support Specialist / Cashier / Receptionist - P/T - Easton Ford at Hertrich Family of Automobile Dealerships
Easton, MD 21601, USA - Full Time
Skills Needed
Color, Consideration, Drug Free Workplace, Communication Skills
Qualification
Diploma
Beveiliger of Receptionist(e) | Internationaal Mediabedrijf in Amsterdam | at BUB Recruitment
Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Receptionist and School Attendant to Support General Office Operations at FORBIS HUMAN CAPITAL PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Gastvrouw/-heer / Receptioniste / Front Office medewerk(st)er 24-40 uur at WingWays
4131 Vianen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
RECEPTIONIST III (FT; 40hrs/wk) - Temple University Health, Episcopal Campu at Temple Health System
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Patient Registration, Clerical Functions, Customer Service, Emergency Screening, Phone Handling, Appointment Scheduling, Electronic Medical Records, Cash Handling, Bilingual Skills, Office Filing, Patient Comfort, Chart Preparation, Demographic Collection, Billing Information, Payment Collection, Patient Flow Coordination
Specialization
A high school diploma or equivalent is required, along with preferred experience of at least one year in a medical receptionist role. Knowledge of conversational Spanish and/or Vietnamese is also preferred.
In Studio Live Casino Dealer (Customer Service/Receptionist Alternative) at Evolution
Southfield, Michigan, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Engagement, Presentation, Responsibility, Dedication, Dependability, Mobility, Dexterity, Professional Appearance
Specialization
Candidates must have a high school diploma or equivalent and be at least 21 years old. Previous experience in customer service or hospitality is preferred, along with the ability to obtain a gaming license.
Experience Specialist/Receptionist Part-Time - Medical District Family Med at UnityPoint Health
Cedar Rapids, Iowa, United States - Full Time
Skills Needed
Customer Service, Empathy, Compassion, Computer Skills, Communication Skills, Medical Terminology, Microsoft Office, Interpersonal Skills
Specialization
A high school diploma or vocational school graduate is required, along with strong customer service skills and proficiency in Microsoft Office. Previous medical office experience is preferred, and effective communication skills are essential.
Medical Receptionist - No weekends, full benefits, paid local travel! at Eye Elements
Portsmouth, Virginia, United States - Full Time
Skills Needed
Customer Service, Patient Care, Administrative Skills, Communication, Time Management, Teamwork, Adaptability, Initiative, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Outlook, Cash Handling, Office Management, Problem Solving, Attention To Detail
Specialization
Candidates must have a high school diploma or GED and at least one year of related experience. They should demonstrate professionalism, initiative, and the ability to adapt to change.
Concierge / Receptionist ** 12 hour shifts ** 3 days a week plus every ot at Presbyterian Communities of South Carolina
Easley, South Carolina, United States - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Interpersonal Skills, Multitasking, Organizational Skills, Attention To Detail, Microsoft Office
Specialization
Candidates should have a high school diploma and preferably previous experience in customer service or hospitality. Strong communication skills and the ability to multitask are essential for this role.
Receptioniste voor tandartspraktijk in Amsterdam Oud-Zuid voor de Maandagen at Tandartspraktijk Minerva
1AZ, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Guest Experience Expert (Receptionist) - Cape Town Marriott Hotel Crystal T at Courtyard by Marriott Somerset KY
Cape Town, Western Cape, South Africa -
Full Time


Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Relations, Customer Service Orientation, Problem Solving, Interpersonal Skills, Communication, Time Management, Adaptability/Flexibility, Integrity, Dependability, Positive Demeanor, Team Work, Analytical Skills, Basic Mathematics, English Language Proficiency, Presentation, Stress Tolerance

Industry

Hospitality

Description
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. CRITICAL TASKS Guest Relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. Address guests' service needs in a professional, positive, and timely manner. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Assist other employees to ensure proper coverage and prompt guest service. Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate. Thank guests with genuine appreciation and provide a fond farewell. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests. Communicate recommendations in a way that builds excitement and interest among guests and associates. Perform other reasonable duties as requested. Guest Services Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed. Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary. VIP/Concierge Services Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities. Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Check-in/Check-out Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. Organize and coordinate check-in/pre-registration procedures for arriving groups. Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. Sell a room/accommodation to guests without reservations based on availability. Verify and adjust billing for guests. Cash Handling Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Obtain manual authorizations and follow all Accounting procedures when computer system is down. Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. Follow the requirements and tasks as defined in EMEA Front Desk Cashiering SOP. Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs. Reports/Recordkeeping Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Run credit card authorization report and check for discrepancies. Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor. Print contingency lists to have a record of all guests in case of emergency. Communications Provides assistance to coworkers, ensuring they understand their tasks. Speak to guests and co-workers using clear, appropriate and professional language. Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless). Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality. Policies and Procedures Ensure uniform, nametags, and personal appearance are clean, hygienic and professional. Follow company and department policies and procedures. Perform other reasonable job duties as requested by Supervisors. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Protect the privacy and security of guests and coworkers. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Safety and Security Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Maintain awareness of undesirable persons on property premises. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. CRITICAL COMPETENCIES Analytical Skills Learning Decision-Making Problem Solving Computer Skills Basic Mathematics Interpersonal Skills Customer Service Orientation Interpersonal Skills Team Work Diversity Relations Communications English Language Proficiency Communication Listening Applied Reading Writing Personal Attributes Integrity Dependability Positive Demeanor Presentation Adaptability/Flexibility Stress Tolerance Initiative Organization Multi-Tasking Time Management PREFERRED QUALIFICATIONS Education Higher Education, Diploma or equivalent Related Work Experience At least 1 year related work experience is required Supervisory Experience No supervisory experience is required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LI-TK1 #LI-Onsite

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Responsibilities
The Guest Experience Expert is responsible for delivering a memorable experience to guests by addressing their needs and providing information about the property and local area. They handle check-in and check-out processes, manage guest requests, and ensure a high standard of service throughout the guest's stay.
Guest Experience Expert (Receptionist) - Cape Town Marriott Hotel Crystal T at Courtyard by Marriott Somerset KY
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Guest Relations, Customer Service Orientation, Problem Solving, Interpersonal Skills, Communication, Time Management, Adaptability/Flexibility, Integrity, Dependability, Positive Demeanor, Team Work, Analytical Skills, Basic Mathematics, English Language Proficiency, Presentation, Stress Tolerance
Specialization
Candidates should have at least 1 year of related work experience and a higher education diploma or equivalent. No supervisory experience is required, but strong interpersonal and customer service skills are essential.
Medical Office Receptionist – Heart & Vascular Specialists Clinic – Full-Ti at Texas Health Resources
Cleburne, Texas, United States - Full Time
Skills Needed
Medical Experience, Customer Service, Attention To Detail, Multi Tasking, Communication Skills, Interpersonal Skills, Organizational Skills, Insurance Knowledge, Professionalism, Team Player, Fast Paced Environment
Specialization
Candidates must have a high school diploma and preferably six months of medical and customer service experience. Strong communication, organizational skills, and proficiency in computer use are essential.
RECEPTIONIST/SCHEDULER (FT; 40hrs/wk) - Temple Hospital, Episcopal Campus at Temple Health System
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Scheduling, Clerical Skills, Office Management, Patient Interaction, Teamwork, Communication, Check In Procedures, Check Out Procedures
Specialization
High School Diploma or Equivalent is required. 2 years of experience in a secretarial or clerical/general office position is required, with 1 year in a healthcare setting preferred.
Experience Required
Minimum 2 year(s)
Veterinary Client Care Associate (Receptionist – Digital & Telephone Commun at Hello Vet
London E8 3RP, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Revive Receptionist/Technician: Hair and Beauty (23 hours per week, fixed t at Vision West Nottinghamshire College
Mansfield, Scotland, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Spa Receptionist / Guest Experience Host- Japanese Zen Spa (Full Time) at Kiku Wellness Japanese Zen Spa
Vancouver, BC V5Z 1K1, Canada - Full Time
Skills Needed
Excel, Customer Service Skills, Google Drive, Japanese Culture
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Children's Services Office Support/Receptionist (Supporting our admin team, at Barnardos
WBCB0, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Dental Receptionist @ Main Street Children's Dentistry & Orthodontics of Cl at Dental Care Alliance
Clermont, FL 34711, USA - Full Time
Skills Needed
Customer Service Skills
Qualification
Graduate
Medical Office Receptionist Float – Family Care, SW Zone - Full-Time, Days at Texas Health Resources
Grapevine, Texas, United States - Full Time
Skills Needed
Patient Check In, Appointment Scheduling, Insurance Verification, Record Filing, Patient Communication, Bilingual, Healthcare Experience, Customer Service
Specialization
A high school diploma or equivalent is required, along with six months of healthcare experience preferred. Bilingual skills in English and Spanish are also preferred.
Guest Experience Expert (Receptionist) - Protea Hotel by Marriott OR Tambo at Courtyard by Marriott Somerset KY
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Guest Relations, Customer Service Orientation, Interpersonal Skills, Problem Solving, Communication, Time Management, Adaptability/Flexibility, Team Work, Integrity, Dependability, Positive Demeanor, Presentation, Analytical Skills, Basic Mathematics, English Language Proficiency, Stress Tolerance
Specialization
A minimum of 6 months of work experience in a similar role is preferred, but no supervisory experience is required. Candidates should possess strong interpersonal skills, a customer service orientation, and the ability to handle multiple tasks efficiently.
Customer Support Specialist / Cashier / Receptionist - P/T - Easton Ford at Hertrich Family of Automobile Dealerships
Easton, MD 21601, USA - Full Time
Skills Needed
Color, Consideration, Drug Free Workplace, Communication Skills
Qualification
Diploma
Beveiliger of Receptionist(e) | Internationaal Mediabedrijf in Amsterdam | at BUB Recruitment
Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Receptionist and School Attendant to Support General Office Operations at FORBIS HUMAN CAPITAL PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Gastvrouw/-heer / Receptioniste / Front Office medewerk(st)er 24-40 uur at WingWays
4131 Vianen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
RECEPTIONIST III (FT; 40hrs/wk) - Temple University Health, Episcopal Campu at Temple Health System
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Patient Registration, Clerical Functions, Customer Service, Emergency Screening, Phone Handling, Appointment Scheduling, Electronic Medical Records, Cash Handling, Bilingual Skills, Office Filing, Patient Comfort, Chart Preparation, Demographic Collection, Billing Information, Payment Collection, Patient Flow Coordination
Specialization
A high school diploma or equivalent is required, along with preferred experience of at least one year in a medical receptionist role. Knowledge of conversational Spanish and/or Vietnamese is also preferred.
In Studio Live Casino Dealer (Customer Service/Receptionist Alternative) at Evolution
Southfield, Michigan, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Engagement, Presentation, Responsibility, Dedication, Dependability, Mobility, Dexterity, Professional Appearance
Specialization
Candidates must have a high school diploma or equivalent and be at least 21 years old. Previous experience in customer service or hospitality is preferred, along with the ability to obtain a gaming license.
Experience Specialist/Receptionist Part-Time - Medical District Family Med at UnityPoint Health
Cedar Rapids, Iowa, United States - Full Time
Skills Needed
Customer Service, Empathy, Compassion, Computer Skills, Communication Skills, Medical Terminology, Microsoft Office, Interpersonal Skills
Specialization
A high school diploma or vocational school graduate is required, along with strong customer service skills and proficiency in Microsoft Office. Previous medical office experience is preferred, and effective communication skills are essential.
Medical Receptionist - No weekends, full benefits, paid local travel! at Eye Elements
Portsmouth, Virginia, United States - Full Time
Skills Needed
Customer Service, Patient Care, Administrative Skills, Communication, Time Management, Teamwork, Adaptability, Initiative, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Outlook, Cash Handling, Office Management, Problem Solving, Attention To Detail
Specialization
Candidates must have a high school diploma or GED and at least one year of related experience. They should demonstrate professionalism, initiative, and the ability to adapt to change.
Concierge / Receptionist ** 12 hour shifts ** 3 days a week plus every ot at Presbyterian Communities of South Carolina
Easley, South Carolina, United States - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Interpersonal Skills, Multitasking, Organizational Skills, Attention To Detail, Microsoft Office
Specialization
Candidates should have a high school diploma and preferably previous experience in customer service or hospitality. Strong communication skills and the ability to multitask are essential for this role.
Receptioniste voor tandartspraktijk in Amsterdam Oud-Zuid voor de Maandagen at Tandartspraktijk Minerva
1AZ, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
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