30 hours per week
An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / MSK Physiotherapy Service , in the role of an Administration Officer /Receptionist . The post is based at our Finchampstead clinic and our Physiotherapy department in Wokingham. We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.
The MSK CSS and Physiotherapy Administration Team, prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses our community services.
The team of administration officers are led and supported by an Administration Manager and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, Physiotherapists and other healthcare professionals, including medical consultants.
To be responsible to manning reception and welcoming patients and visitors on site.
To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process
To use and support with applications such as EPRO, our electronic system used for clinic letter processes and W ebex , our flexible telephone system.
To be an accessible and central point of contact for service users, including patients and GP’s
Take responsibility for assigning caseloads / task management
Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Ability to work well within a team
Excellent communication skills
Multitask and provide admin support across different areas within our 3 services
Show flexibility, compassion and understanding to develop our services and better the patient experience.
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where require