Full job description

Job Description:

The Receptionist is responsible for providing excellent customer service by managing front desk operations, welcoming visitors, handling inquiries, and ensuring smooth communication between customers, staff, and management. The role requires professionalism, good communication skills, and the ability to manage multiple tasks efficiently in a healthcare environment.

Key Responsibilities:

Welcome and assist customers, patients, and visitors in a polite and professional manner.

Manage front desk activities and ensure a positive customer experience.

Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate department/person.

Schedule and confirm appointments (if applicable).

Register customer/patient details accurately in the system.

Handle customer queries and provide basic information regarding services, products, and procedures.

Coordinate with pharmacy/medical staff for customer requirements.

Maintain confidentiality of customer and patient information.

Manage emails, documents, and daily administrative tasks.

Receive and forward messages accurately.

Maintain cleanliness and organization of the reception area.

Assist with billing, insurance, and customer service processes when required.

Support management and other departments with administrative duties.

• Requirements: