We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-Permanent position is ideal for a tech-savvy individual with strong communication skills and a customer-focused attitude. The role involves providing technical support to end-users, troubleshooting hardware and software issues, and ensuring seamless operations across various platforms.

• Respond promptly to user inquiries and issues through the ticketing system, ensuring timely resolutions.
• Provide support for Active Directory, including user account management and permissions.
• Troubleshoot and resolve hardware and software problems across multiple devices, including Apple, Android, and Mac computers.
• Assist with configuration management and deployment of new systems and technologies.
• Offer guidance on Microsoft Teams usage and functionality.
• Maintain a positive and detail-oriented demeanor while addressing technical concerns.
• Collaborate with other teams to ensure smooth system operations and updates.
• Document and track issues using the footprints ticketing system for efficient follow-up.
• Stay current with emerging technologies to enhance support capabilities.
• Deliver exceptional customer service to both internal and external users.
• Proficiency in Active Directory for user account management and troubleshooting.
• Hands-on experience with computer hardware and software across multiple platforms, including Apple and Android devices.
• Familiarity with configuration management and deployment processes.
• Strong knowledge of Microsoft tools, including Teams.
• Excellent communication skills and the ability to explain technical concepts clearly.
• Experience working with ticketing systems such as footprints.
• Ability to troubleshoot and resolve technical issues efficiently.
• Positive attitude and ability to work effectively in a team environment.
  Technology Doesn’t Change the World, People Do. ®
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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