Summary:
Sales Administrators work with sales managers and sales leadership to ensure that all sales electronic and phone leads are being sourced to the appropriate sales team member, and that the leads are being responded to and tracked in a timely and accurate manner. This person will assist the sales team in creating proposal, contracts, site visit experiences, preparing for sales trips, trade shows and client events inside the hotel. This position interacts and communicates with all hotel departments to ensure that our client’s needs are being fulfilled from the time that a new lead enters into the hotel through the client’s departure from our hotel.
Responsibilities

• Provide the highest quality of service to the guest at all times by anticipating and exceeding guest expectations.
• Answer all calls and follow White Lodging’s “take no messages” policy.
• Understand how to align guest profile with the appropriate product.
• Assist team in maintaining sales files, production reports and trace system.
• Support strategies and conduct activities to drive market share, guest satisfaction and financial results.
• Attend bi-weekly sales meeting.
• Check e-mail and voicemail regularly and respond promptly, always within 24 hours.
• Ability to read, analyze and interpret common reports such as guest folios, invoices, STAR report, occupancy forecasts and various sales reports.
• Operate at a minimum, the hotel sales and catering system (Delphi, CI/TY, MARSHA, PMS, Microsoft Word and Excel and Meeting Matrix. Keep a calendar up to date in Microsoft Outlook.
• Be knowledgeable of hotel staff, room locations, room rates, and amenities, selling strategies, discounts and frequent guest program benefits for hotel.
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