JOB SUMMARY

The Implementation Consultant will become a financial focused Subject Matter Expert for the Home Health and Hospice customers. Working collaboratively with a team, this position will lead clients through software implementation, providing training and best practice workflow recommendations.

LET’S TALK ABOUT QUALIFICATIONS AND EXPERIENCE

• Prior experience with use of a Financial Information System including, e-claim and e-remit procedures for Home Health and/or Hospice organization.
• Understanding of basic accounting principles.
• Help customer identify system optimization and training opportunities that lead to an increase in productivity and cash flow.
• Ability to become MatrixCare Subject Matter Expert.
• Basic understanding of Organizational Change Management principles.
• Attention to detail, professional presentation skills and ability to work with complex projects.
• Excellent written and verbal communication skills and interpersonal skills.
• Candidate must be able to work in a fast-paced, collaborative, team-oriented environment.
• Approximately 30-50% overnight travel may be required for onsite client consultations.

• The key position involves utilizing your recent home health and/or hospice industry accounting/consulting experience and knowledge in the following ways:
• Deliver high value consulting services that drive financial transformation via successful adoption of MatrixCare products and services for its home health and hospice customers.
• Deliver best practice training support to customer C-level team though deep understanding of the Brightree financial performance and reporting tools.
• Managing customer feedback loop to account management, product management and engineering teams in effort to improve overall customer experience.
• Driving efforts to create a productive, effective internal delivery process for consulting services through pre-sales discovery, scoping and solution design sessions to ensure accurate scoping and budgeting for SOW work that drives value to the customer.
• Providing high quality employee immersion training that enable internal team members to have the right tools in order to provide superior customer service.
• Supporting the MatrixCare Implementation and Training Team to build best practices for customer implementations that help drive long term customer success .