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Service Delivery Manager at Euronet Worldwide Inc
New Orleans, LA 70130, USA - Full Time
Skills Needed
Itil, Interpersonal Skills, Software, Service Delivery Management, Jira, Confluence, Service Delivery, Atlassian, Performance Metrics, Information Technology
Specialization
Business administration information technology or a related field
Qualification
Graduate
IT Tier 2 Support Agent at Shields Health Solutions
Boston, Massachusetts, USA - Full Time
Skills Needed
Microsoft Office, Collaborative Environment, Organization Skills, Teams, Computer Information Systems, Microsoft, Color, Azure Active Directory, Active Directory, Genetics, Software, File Sharing, Computer Science, Information Technology, Communication Skills
Specialization
Computer Science, Information Systems, Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Early Career Electrical Engineer - Buildings at WSP
Arlington, VA 22209, USA - Full Time
Skills Needed
Regulations, Codes, Large Capital Projects, Communication Skills, Schedules, Technical Writing, Technology, Cape, Workplace Safety, Planners, Knowledge Base, Engineers, Office Automation, Spreadsheets, Software, Design Engineering
Specialization
Electrical engineering or related
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Job Coach Federal Worksites - Temporary Full-Time at PRIDE Industries
Joint Base MDL, NJ 08640, USA - Full Time
Skills Needed
Disabilities, Customer Service, Business English, Carpentry, Hvac, Database, Ged, Software, Customer Service Skills, Addition, Computer Literacy, Plumbing, Word Processing, Communication Skills
Qualification
Diploma
Print Production, Legal at Ricoh
Los Angeles, California, USA - Full Time
Skills Needed
Ged, Document Management, Equipment Repair, Computer Skills, Communication Skills, Software
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Paving Technician - St. Charles, MO at Millstone Weber
Saint Charles, MO 63301, USA - Full Time
Skills Needed
Communication Skills, Microsoft Office, Disabilities, Computer Skills, Software
Qualification
Graduate
Technology Services Specialist at Chippewa Valley Technical College
Eau Claire, WI 54701, USA - Full Time
Skills Needed
Licensure, Service Standards, Sensitive Issues, Technology, Discretion, Utilities, Maintenance, Microsoft Applications, Mobile Device Management, Operating Systems, Troubleshooting, Software, Windows, Customer Service
Specialization
Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
IT Service Desk Technician at Unity Care NW
Bellingham, WA 98225, USA - Full Time
Skills Needed
Active Directory, Software, Computer Science, Computer Skills, Addition, Windows Server, Troubleshooting, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Microsoft Word, Calendars, Training, Completion, Linkedin, Operating Systems, Microsoft Office
Specialization
Communications
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Director Application Services at HCA Healthcare
Nashville, TN 37203, USA - Full Time
Skills Needed
Patient Care, Continuous Improvement, Application Services, Cost Accounting, Software, Team Culture, It, Coalitions, Leadership, External Clients, Technology, Oversight, Systems Analysis, Team Building, Interpersonal Skills, Revenue Cycle, Executive Team, Developers
Qualification
Graduate
Electrical & Control Designer 3 - Government Services at Sargent Lundy
Richland, WA 99352, USA - Full Time
Skills Needed
Revit, Projectwise, Design, Instrumentation, Communication Systems, Automation, Conduit, Communication Skills, Software, Design Drawings, I&C, Safety Instrumented Systems, Preparation, Sis, Wiring Diagrams, Engineers, Isa, Autocad, Navisworks, Microstation, Project Teams
Qualification
Diploma
Experience Required
Minimum 8 year(s)
PT Technical Assistant, Film and Video at The Cooper Union for the Advancement of Science and Art
New York, NY 10003, USA - Full Time
Skills Needed
Premiere Pro, Media Encoder, Email, Amps, Software, Cultural Competency, Operating Systems, Pro Tools, Projectors, Communication Skills, Reaper, Art, Visual Arts
Qualification
Graduate
Maintenance Technician 3 - The Metropolitan-Fishers at Ackermann Group
Fishers, IN 46038, USA - Full Time
Skills Needed
Pools, Plumbing, Communication Skills, Software, Painting, Customer Service, Hvac, Carpentry, Technical Ability, Appliance Repair
Qualification
Graduate
Biomedical Equipment Support Specialist (Info Systems) at US Veterans Health Administration
Kansas City, MO 64128, USA - Full Time
Skills Needed
Network Security, Veterans, Defense, Technology, Electronics, Software, Medical Equipment, Communications, Biomedical Engineering, Veterans Affairs, Resume, Addition, Software Updates, It, English, Information Systems, Information Technology, Digital Imaging
Specialization
(5) completion of a biomedical engineering technician or healthcare technology management (htm) certificate program that included an internship or apprenticeship; or
Qualification
Trade Certificate
Experience Required
Minimum 1 year(s)
Patient Care Assistant - Hancock - PRN at Ochsner Health System
Bay Saint Louis, MS 39520, USA - Full Time
Skills Needed
Communication Skills, Software, Management Skills
Qualification
Diploma
HR Assistant at Innova Solutions
Davidson, NC 28036, USA - Full Time
Skills Needed
Tax, Tax Forms, Peoplesoft, Confidentiality, Vlookup, Payroll, Regulations, Documentation, Analytical Skills, Pivot Tables, Finance, Income Tax, Access, Referrals, Software, Communication Skills, Sensitive Information
Specialization
Accounting finance or a related field preferred
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Technical Support Supervisor at Traka USA LLC
Orlando, FL 32804, USA - Full Time
Skills Needed
Software, Fire Alarm, Access Control, Microsoft Sql Server
Specialization
A technical field
Qualification
Graduate
Technical Support Engineer (Dallas, TX) at Rhapsody
Dallas, TX 75201, USA - Full Time
Skills Needed
Communication Skills, Software, Computer Science, Color, Genetics, Rhapsody, Discrimination, Emerging Technologies, Information Systems, Decision Making
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Rehab Tech - PRN - OLG MTS Townhouse at Ochsner Health System
Lafayette, LA 70503, USA - Full Time
Skills Needed
Communication Skills, Software
Qualification
Diploma
Senior IT Business Analyst (Hybrid) at BRIGHT HORIZONS CHILDRENS CENTERS LLC
Newton, MA 02459, USA - Full Time
Skills Needed
Disability Insurance, Documentation, Computer Science, Modifications, Design, Flow Diagrams, Enterprise Systems, Training, Communication Skills, Business Requirements, Software, Requirements Management, Vendors, Models, Thinking Skills, Vision Insurance, Code, Confluence
Specialization
Lieu of a degree
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Mobile Device Management Specialist at KenCrest Services
Blue Bell, PA 19422, USA - Full Time
Skills Needed
Microsoft Exchange, Communication Skills, Customer Service Skills, Operating Systems, Microsoft Teams, Software
Qualification
Diploma
Service Delivery Manager at Euronet Worldwide Inc
New Orleans, LA 70130, USA -
Full Time


Start Date

Immediate

Expiry Date

09 Oct, 25

Salary

95000.0

Posted On

09 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Itil, Interpersonal Skills, Software, Service Delivery Management, Jira, Confluence, Service Delivery, Atlassian, Performance Metrics, Information Technology

Industry

Information Technology/IT

Description

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and update We are currently looking for a dedicated Service Delivery Manager to join our growing team. In this role, you will be responsible for ensuring the effective delivery of our services to clients while maintaining high levels of customer satisfaction.
The Service Delivery Manager will work closely with cross-functional teams to optimize service delivery processes, address client needs, and enhance compliance with regulatory requirements. This role entails active engagement with clients to manage their expectations and ensure that service agreements are fulfilled.

Key Responsibilities

  • Manage service delivery operations and ensure adherence to service level agreements (SLAs).
  • Oversee the implementation of new services and enhancements to existing services.
  • Collaborate with technical teams to ensure timely resolution of service issues and maintain system performance.
  • Perform regular client interactions to monitor satisfaction and address any potential issues.
  • Develop and present performance reports to stakeholders, analyzing trends and proposing improvements.
  • Drive continuous improvement initiatives to enhance service delivery processes.
  • Facilitate training and development of team members to ensure a skilled service delivery team.
  • Support regulatory compliance and ensure that all services meet required standards.

REQUIREMENTS

  • Bachelor’s degree in Business Administration, Information Technology, or a related field.
  • Minimum of 5 years of experience in service delivery management or a related role within the payments or financial services industry.
  • Strong understanding of service level agreements (SLAs) and performance metrics.
  • Excellent communication and interpersonal skills to effectively interact with clients and internal teams.
  • Proven problem-solving skills and ability to work under pressure.
  • Experience in managing service delivery within a global organization is a plus.
  • Familiarity with ITIL or similar service management frameworks is advantageous.
  • Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
  • Proficient in using service delivery and project management tools and software.
  • Experience with Jira, Confluence, and Atlassian.
Responsibilities
  • Manage service delivery operations and ensure adherence to service level agreements (SLAs).
  • Oversee the implementation of new services and enhancements to existing services.
  • Collaborate with technical teams to ensure timely resolution of service issues and maintain system performance.
  • Perform regular client interactions to monitor satisfaction and address any potential issues.
  • Develop and present performance reports to stakeholders, analyzing trends and proposing improvements.
  • Drive continuous improvement initiatives to enhance service delivery processes.
  • Facilitate training and development of team members to ensure a skilled service delivery team.
  • Support regulatory compliance and ensure that all services meet required standards
Service Delivery Manager at Euronet Worldwide Inc
New Orleans, LA 70130, USA - Full Time
Skills Needed
Itil, Interpersonal Skills, Software, Service Delivery Management, Jira, Confluence, Service Delivery, Atlassian, Performance Metrics, Information Technology
Specialization
Business administration information technology or a related field
Qualification
Graduate
IT Tier 2 Support Agent at Shields Health Solutions
Boston, Massachusetts, USA - Full Time
Skills Needed
Microsoft Office, Collaborative Environment, Organization Skills, Teams, Computer Information Systems, Microsoft, Color, Azure Active Directory, Active Directory, Genetics, Software, File Sharing, Computer Science, Information Technology, Communication Skills
Specialization
Computer Science, Information Systems, Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Early Career Electrical Engineer - Buildings at WSP
Arlington, VA 22209, USA - Full Time
Skills Needed
Regulations, Codes, Large Capital Projects, Communication Skills, Schedules, Technical Writing, Technology, Cape, Workplace Safety, Planners, Knowledge Base, Engineers, Office Automation, Spreadsheets, Software, Design Engineering
Specialization
Electrical engineering or related
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Job Coach Federal Worksites - Temporary Full-Time at PRIDE Industries
Joint Base MDL, NJ 08640, USA - Full Time
Skills Needed
Disabilities, Customer Service, Business English, Carpentry, Hvac, Database, Ged, Software, Customer Service Skills, Addition, Computer Literacy, Plumbing, Word Processing, Communication Skills
Qualification
Diploma
Print Production, Legal at Ricoh
Los Angeles, California, USA - Full Time
Skills Needed
Ged, Document Management, Equipment Repair, Computer Skills, Communication Skills, Software
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Paving Technician - St. Charles, MO at Millstone Weber
Saint Charles, MO 63301, USA - Full Time
Skills Needed
Communication Skills, Microsoft Office, Disabilities, Computer Skills, Software
Qualification
Graduate
Technology Services Specialist at Chippewa Valley Technical College
Eau Claire, WI 54701, USA - Full Time
Skills Needed
Licensure, Service Standards, Sensitive Issues, Technology, Discretion, Utilities, Maintenance, Microsoft Applications, Mobile Device Management, Operating Systems, Troubleshooting, Software, Windows, Customer Service
Specialization
Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
IT Service Desk Technician at Unity Care NW
Bellingham, WA 98225, USA - Full Time
Skills Needed
Active Directory, Software, Computer Science, Computer Skills, Addition, Windows Server, Troubleshooting, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Microsoft Word, Calendars, Training, Completion, Linkedin, Operating Systems, Microsoft Office
Specialization
Communications
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Director Application Services at HCA Healthcare
Nashville, TN 37203, USA - Full Time
Skills Needed
Patient Care, Continuous Improvement, Application Services, Cost Accounting, Software, Team Culture, It, Coalitions, Leadership, External Clients, Technology, Oversight, Systems Analysis, Team Building, Interpersonal Skills, Revenue Cycle, Executive Team, Developers
Qualification
Graduate
Electrical & Control Designer 3 - Government Services at Sargent Lundy
Richland, WA 99352, USA - Full Time
Skills Needed
Revit, Projectwise, Design, Instrumentation, Communication Systems, Automation, Conduit, Communication Skills, Software, Design Drawings, I&C, Safety Instrumented Systems, Preparation, Sis, Wiring Diagrams, Engineers, Isa, Autocad, Navisworks, Microstation, Project Teams
Qualification
Diploma
Experience Required
Minimum 8 year(s)
PT Technical Assistant, Film and Video at The Cooper Union for the Advancement of Science and Art
New York, NY 10003, USA - Full Time
Skills Needed
Premiere Pro, Media Encoder, Email, Amps, Software, Cultural Competency, Operating Systems, Pro Tools, Projectors, Communication Skills, Reaper, Art, Visual Arts
Qualification
Graduate
Maintenance Technician 3 - The Metropolitan-Fishers at Ackermann Group
Fishers, IN 46038, USA - Full Time
Skills Needed
Pools, Plumbing, Communication Skills, Software, Painting, Customer Service, Hvac, Carpentry, Technical Ability, Appliance Repair
Qualification
Graduate
Biomedical Equipment Support Specialist (Info Systems) at US Veterans Health Administration
Kansas City, MO 64128, USA - Full Time
Skills Needed
Network Security, Veterans, Defense, Technology, Electronics, Software, Medical Equipment, Communications, Biomedical Engineering, Veterans Affairs, Resume, Addition, Software Updates, It, English, Information Systems, Information Technology, Digital Imaging
Specialization
(5) completion of a biomedical engineering technician or healthcare technology management (htm) certificate program that included an internship or apprenticeship; or
Qualification
Trade Certificate
Experience Required
Minimum 1 year(s)
Patient Care Assistant - Hancock - PRN at Ochsner Health System
Bay Saint Louis, MS 39520, USA - Full Time
Skills Needed
Communication Skills, Software, Management Skills
Qualification
Diploma
HR Assistant at Innova Solutions
Davidson, NC 28036, USA - Full Time
Skills Needed
Tax, Tax Forms, Peoplesoft, Confidentiality, Vlookup, Payroll, Regulations, Documentation, Analytical Skills, Pivot Tables, Finance, Income Tax, Access, Referrals, Software, Communication Skills, Sensitive Information
Specialization
Accounting finance or a related field preferred
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Technical Support Supervisor at Traka USA LLC
Orlando, FL 32804, USA - Full Time
Skills Needed
Software, Fire Alarm, Access Control, Microsoft Sql Server
Specialization
A technical field
Qualification
Graduate
Technical Support Engineer (Dallas, TX) at Rhapsody
Dallas, TX 75201, USA - Full Time
Skills Needed
Communication Skills, Software, Computer Science, Color, Genetics, Rhapsody, Discrimination, Emerging Technologies, Information Systems, Decision Making
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Rehab Tech - PRN - OLG MTS Townhouse at Ochsner Health System
Lafayette, LA 70503, USA - Full Time
Skills Needed
Communication Skills, Software
Qualification
Diploma
Senior IT Business Analyst (Hybrid) at BRIGHT HORIZONS CHILDRENS CENTERS LLC
Newton, MA 02459, USA - Full Time
Skills Needed
Disability Insurance, Documentation, Computer Science, Modifications, Design, Flow Diagrams, Enterprise Systems, Training, Communication Skills, Business Requirements, Software, Requirements Management, Vendors, Models, Thinking Skills, Vision Insurance, Code, Confluence
Specialization
Lieu of a degree
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Mobile Device Management Specialist at KenCrest Services
Blue Bell, PA 19422, USA - Full Time
Skills Needed
Microsoft Exchange, Communication Skills, Customer Service Skills, Operating Systems, Microsoft Teams, Software
Qualification
Diploma
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