Full time day concierge required at a large residential development in Battersea, London.
12pm - 10pm shift pattern 4 days on 4 days off
Previous experience desired but not essential for right candidate.

GENERAL ACCOUNTABILITIES

Lead by example, adopting JFM Block & Estate Management policies, procedures and values.
Constantly strive for continuous improvement.
Delivering excellent customer service.
Take personal responsibility for understanding and following the company’s Health & Safety policies and practices.
Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.

REQUIRED EXPERIENCE AND TECHNICAL COMPETENCY

Excellent verbal and written communication skills.
Excellent IT and numeracy skills.
Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risk in the workplace.

ROLE SPECIFIC ACCOUNTABILITIES

To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional, decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role.
To carry out security inspections and operations as required.
To assist in the required onsite duties and provide excellent concierge services as prescribed by Property Manager.
To conduct the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.