DESCRIPTION

The Home Mortgage Centralized Sales Strategy & Analytics Team at Citizens Bank is responsible for advising senior leadership via analytic insights, directly influencing the day-to-day and long-term strategy of the Home Mortgage business line. This team will be critical in the continued evolution of the business, aiding in its continued growth and transformation of the Centralized Sales Home Mortgage channel. A critical component of this team are the Business Insight Analysts who drive these insights and actions.
As a Sr Business Insights Analyst, you will support data-driven decision-making processes, provide strategic insights, and mentor junior analyst’s . You will use best practices and knowledge of internal or external business issues to improve products or services. Develop and articulate strategic recommendations based on rigorous data analysis. Primarily work independently with collaboration across other functional teams to access data elements, understand the data being analyzed, and identify process improvement opportunities. You will be a key player in providing insights that directly impact our business strategies through complex analysis and ‘big picture’ thinking. As a core member of the Home Mortgage Centralized Sales Strategy & Analytics Team at Citizens Bank you will work closely with the heads of Sales strategy, other analysts on the team, senior mortgage leadership, and a multitude of business partners spanning across Sales, Operations, Capital Markets, Risk Management, Audit, Technology, Finance, Enterprise Data & Analytics, and Human Resources.

QUALIFICATIONS, EDUCATION, CERTIFICATIONS AND/OR OTHER PROFESSIONAL CREDENTIALS

• Required Qualifications
• Bachelor’s degree in a quantitative field; Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, or Engineering
• 5+ years professional experience in an analytics role and 2+ years strategy experience in a corporate setting, prior experience within Financial Services or Mortgage strategy is strongly preferred
• Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives
• Strong problem solving skills with ability to synthesize complex data sets and concisely deliver root cause analyses and outline possible solutions
• Ability to independently manage and develop ongoing business support with key business partners
• Project management skills, including the ability to handle multiple projects in a fast-paced environment and work effectively with colleagues in multiple departments
• Advanced experience in Microsoft Office computer applications, such as Excel, and PowerPoint
• Experience developing dashboards in Tableau or similar data visualization tools
• Experience working with database analysis and querying tools and languages; prior experience with SAS, SQL, and Python
• Strong proficiency in database cleanup, validation and dataset generation
• Ability to deal with highly confidential information in a professional manner
• Preferred Qualifications
• Master’s Degree in Business Administration
• Strong familiarity with the mortgage origination process, with experience in home lending strategy, risk management, or capital markets
• 4+ years of experience in statistical modeling and complex analyses
• Experience with data querying automation and database validation

• Provide analyses and reports to identify trends/insights and formulate recommendations that will influence business decisions. Create, synthesize and present customized data requests, transforming data into a story that informs both high level strategy and tactical decision-making.
• Prepare in-depth analysis on potentially complex issues and present findings to Mortgage leadership. Responsibilities will go beyond simply collecting or querying data. A successful candidate will independently develop insights and drive actions from those analyses. Problem solving should be based on quantitative analytics with an ability to analyze large and complex datasets and perform root cause analysis.
• Work with business leaders to identify and understand business needs. Translate needs into requirements and deliverables. Work with technical and development partners to deliver solutions based on requirements.
• Ensure accuracy of results and analytic methods through testing and validation of underlying report data. Ensure bias and data quality issues are resolved or explained when communication occurs.
• Identify business opportunities and opportunities for optimization through analysis of large, complex data sets.
• Manage many priorities with minimal oversight. Plan and prioritize to hit deadlines in conditions that may change rapidly or involve ambiguity. Would be expected to manage all aspects of the analysis, project management to drive implementation, and continued monitoring of strategic initiatives.