JOB DESCRIPTION

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

• Deliver a successful and valuable AMS program to customers, driving performance of suppliers and processes to customer happiness
• Assist with the renewal/rollover of the contract each year providing support in reviewing the customer’s asset list and service coverage required or desired for that, following the deal review process and ensuring required approvals are sought
• Develop and maintain positive and professional working relationships with clients, service suppliers and Thermo Fisher staff in a dynamic, cross-functional network of peers that offers great opportunities for working with different backgrounds and areas of expertise
• Be able to use, interpret standard reports or generate custom ones to supervise the account and to report either internally or to customer
• Bring an agile personality enabling partnership with customer and colleagues to quickly find solutions to problems, embracing a mentality of continuous process improvements and identifying root causes to overcome and remove barriers and challenges
• Participate and lead meetings with customers and collaborators where required
• Deliver effective messages and reports and identify follow-up actions where required
• Be motivated to adapt and learn new skills and processes, work on personal growth and development of own critical thinking
• Take parts and coordinate regular visits to customer, including also activities in laboratory environment and supporting with inventory activities
• Become a trusted point of contact both for internal and external peers
• Act as deputy of the account manager during leaves