JOB DESCRIPTION

When you are part of Thermo Fisher Scientific, you’ll do meaningful work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Managed Services is a business segment that supports the Customer Channels Group, which provides critical on-site services at customer locations focused on research operations efficiency and effectiveness.

POSITION SUMMARY:

The Laboratory Requisition Support Coordinator provides operational support to selected laboratories in Ludwigshafen by managing requisition requests, supplier interactions, and order processing. This role combines customer service, procurement coordination, and compliance with the ability to respond quickly to operational needs.

QUALIFICATIONS:

• Technical education in chemistry, biology, or related field, or equivalent laboratory experience
• Experience in supplier management, order processing, or customer service in a laboratory or technical environment.
• Familiarity with GMP/GSP standards and documentation practices is an advantage.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to work based on defined performance goals and timelines.
• Maintain Thermo Fisher Scientifics’ Four-I Values.
• Strong customer focus, always maintaining a professional appearance and service-oriented approach.
• Competence with purchasing systems and intermediate Microsoft Office skills.
• Flexibility to manage workload peaks and occasional requirements beyond normal business hours.

• Support requisition requests from designated laboratories in Ludwigshafen.
• Acquire products primarily from prime laboratory suppliers, using alternative suppliers only when necessary.
• Process orders received through supplier punchouts in accordance with company procedures.
• Obtain quotes for customers in collaboration with local Sales Representatives.
• Maintain and support the business relationship between Fisher Scientific and the customer.
• Ensure all communications are clear, professional, and aligned with customer expectations.
• Assist customers with product rejections, quality issues, or discrepancies in purchased materials.
• Proactively research backordered products and communicate updates promptly to customers.
• Generate and deliver operational reports to the customer, working closely with the Team Lead to meet performance goals.