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Jobs Search
Start Date
Immediate
Expiry Date
04 Feb, 27
Salary
700000.0
Posted On
06 Nov, 26
Experience
4 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Services
The Role
As a Customer Service Consultant, you'll be a key point of contact for members, providing professional, personalised and efficient support.
Your responsibilities will include:
- Providing exceptional customer service across phone, secure messaging and web chat
- Assisting members with banking products, services and everyday account enquiries
- Understanding individual member needs and providing appropriate solutions
- Helping customers navigate online and digital banking
- Taking ownership of enquiries and working towards first-contact resolution
- Managing more complex customer enquiries and complaints
- Troubleshooting issues and guiding members through banking processes
- Maintaining accurate customer records and administration
- Identifying and escalating complaints, incidents or potential risks where required
- Working within relevant banking, privacy, risk and regulatory requirements
- Contributing ideas to improve processes and the overall member experience
About You
The Role
As a Customer Service Consultant, you'll be a key point of contact for members, providing professional, personalised and efficient support.
Your responsibilities will include:
- Providing exceptional customer service across phone, secure messaging and web chat
- Assisting members with banking products, services and everyday account enquiries
- Understanding individual member needs and providing appropriate solutions
- Helping customers navigate online and digital banking
- Taking ownership of enquiries and working towards first-contact resolution
- Managing more complex customer enquiries and complaints
- Troubleshooting issues and guiding members through banking processes
- Maintaining accurate customer records and administration
- Identifying and escalating complaints, incidents or potential risks where required
- Working within relevant banking, privacy, risk and regulatory requirements
- Contributing ideas to improve processes and the overall member experience
About You
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