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IT Major Incident Manager at BankUnited N A
Miami Lakes, FL 33016, USA - Full Time
Skills Needed
Configuration Management, Problem Management, Continuous Improvement, Change Management, Information Security, Itil, Servicenow, Leadership Skills, Catalog Management, Knowledge Management
Specialization
It incident management
Qualification
Graduate
VP, Information Technology Officer at Bluestone Bank
Raynham, Massachusetts, United States - Full Time
Skills Needed
Information Technology, Systems Support, Information Security, It Governance, Disaster Recovery, Project Management, Budget Management, Compliance, Team Leadership, Communication Skills, Problem Solving, Customer Support, Training, Software Implementation, Network Management, Risk Assessment
Specialization
A bachelor's degree in computer information systems or equivalent experience is required, along with ten or more years in information technology. Experience in a financial institution and leadership experience are strongly preferred.
Experience Required
Minimum 10 year(s)
Project Manager II at Five Star Bank
City of Rochester, New York, United States - Full Time
Skills Needed
Project Management, Communication Skills, Technical Infrastructure, Data Warehouse, System Integration, Organizational Skills, Microsoft Office, Team Leadership, Problem Solving, Time Management, Budget Management, Stakeholder Engagement, Mentoring, Training, Best Practices Development, Evaluation
Specialization
A Bachelor’s Degree in Management, Business, or a related field is required, along with 4+ years of project management experience in business and technology-specific projects. Candidates should demonstrate effective communication skills and a solid understanding of technical infrastructure and processes.
Experience Required
Minimum 5 year(s)
Senior Program Manager IT at Bank of Hawaii
Honolulu, Hawaii, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Contractor - ePMO Project Manager II at BankUnited N A
Miami Lakes, FL 33016, USA - Full Time
Skills Needed
Information Technology, Spm, Basel Iii, Jira, Risk Frameworks, Agile, Financial Institutions, Strategic Thinking, Emotional Intelligence, Smartsheet, Contract Management, Planview, Clarity, Regulatory Requirements
Specialization
Business administration project management information technology or a related field required required
Qualification
Graduate
Product Manager Deposits & Strategy at Bank of Hawaii
Honolulu, Hawaii, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Basketball Instructor at East Bank Club
Chicago, Illinois, United States - Full Time
Skills Needed
Passion For Basketball, Teaching, Communication Skills, Motivational Skills, Leadership Skills, Organizational Skills, Time Management, Teamwork, Sportsmanship, Confidence Building, Dribbling, Passing, Shooting, Defense, Court Awareness, Cpr/Aed Certification
Specialization
Candidates must have previous experience playing and/or coaching basketball, with strong communication and leadership skills. Availability to work evenings, weekends, and special events is required.
Experience Required
Minimum 2 year(s)
Junior Firmenkundenberater (w/m/*) at Gefa Bank Gmbh
Wuppertal, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Titkársági asszisztens (Határozott idő) at OTP Bank Nyrt.
Budapest, Central Hungary, Hungary - Full Time
Skills Needed
Administrative Tasks, Calendar Management, Communication, Ms Office, Event Organization, Assistance
Specialization
Candidates should possess a higher education degree and at least three years of experience in a similar role within a corporate environment. Proficiency in English and user-level knowledge of MS Office programs are also required.
Experience Required
Minimum 2 year(s)
Internal audit tanácsadó at OTP Bank Nyrt.
Budapest, Central Hungary, Hungary - Full Time
Skills Needed
Data Analysis, Sql, Microsoft Excel, Analytical Skills, Problem Solving Skills, English Proficiency, Communication Skills, Teamwork Skills, Power Bi, Ibm Spss Modeler, Banking Processes, Internal Audit Experience
Specialization
Candidates should have a degree in IT or business informatics and advanced knowledge of SQL and Microsoft Excel. Strong analytical, problem-solving, and communication skills in English are essential.
HR Operations, Data, Analytics & Reporting Specialist at Customers Bank
New York, New York, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Human resources business administration data analytics or related field required
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Part time bar and waiting staff at Southbank City
Nottingham NG1 6DQ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Data Platform Manager at BankUnited N A
Miami Lakes, FL 33016, USA - Full Time
Skills Needed
Data Architecture, Infrastructure, Etl Tools, Data Governance, Privacy Regulations, Data Services, Data Analysis, Sql, Talend, Data Modeling, Financial Institutions, Glue, Data Processing, Management Skills, Looker, Python, Power Bi, Aws, Infrastructure Services
Qualification
Graduate
BSA Analyst I at East West Bank
Pasadena, CA 91124, USA - Full Time
Skills Needed
Mandarin, Thinking Skills, Fraud, Written Communication
Qualification
Graduate
Fraud Analyst at East West Bank
El Monte, California, USA - Full Time
Skills Needed
Interpersonal Skills, Deviations, Computer Skills, Check Fraud, Outlook, Discretion, Timelines
Qualification
Graduate
Experience Required
Minimum 1 year(s)
BSA/AML Quality Control Analyst II at Provident Bank
Woodbridge, New Jersey, USA - Full Time
Skills Needed
Aml, Fraud, Computer Skills, Kyc, Communication Skills, Databases, Software, Terrorist Financing, Usa Patriot Act
Qualification
Graduate
Consumer Loan Processor at Southside Bank
Tyler, Texas, United States - Full Time
Skills Needed
Loan Processing, Documentation, Data Input, Customer Service, Critical Thinking, Problem Solving, Microsoft Office, Attention To Detail, Confidentiality, Teamwork, Communication, Time Management, Regulatory Compliance, Analytical Skills, Organizational Skills, Technical Instructions
Specialization
An associate's degree or equivalent experience is required, along with familiarity with DMV procedures and consumer collateral types. Knowledge of nCino and Finastra (LaserPro) is a plus.
Experience Required
Minimum 2 year(s)
Remarketing Specialist at Ayvens Bank NV
Bucharest, , Romania - Full Time
Skills Needed
Remarketing, Sales, Documentation, Invoicing, Customer Service, Team Player, Ms Office, Excel, Auto Industry Knowledge, Vehicle Management, Data Reporting, Account Management, Sales Process, Total Damage Assessment, Proforma Invoicing, Innovative Thinking
Specialization
Candidates should have higher education and a minimum of 2 years of experience in the auto or administrative field. Experience in trading or management of used vehicles is advantageous, along with proficiency in MS Office, particularly Excel.
Experience Required
Minimum 2 year(s)
Key Account Manager at Ayvens Bank NV
City of Zagreb, Zagreb, Croatia - Full Time
Skills Needed
Customer Satisfaction, Sustainable Mobility, Fleet Management, Digital Transformation, Innovative Solutions, Technology Enabled Services, Collaboration, Commitment, Diversity, Authenticity, Curiosity
Specialization
Candidates should have experience in customer relationship management and a strong commitment to sustainable mobility. A background in fleet management or related fields is preferred.
Experience Required
Minimum 2 year(s)
Payment & Exceptions Supervisor at Northwest Bank
Lake Oswego, Oregon, United States - Full Time
Skills Needed
Payment Systems, Exception Handling, Regulatory Compliance, Supervisory Skills, Problem Solving, Communication, Decision Making, Attention To Detail, Operational Efficiency, Banking Operations, Ach Transactions, Customer Service, Training, Coaching, Math Skills, Documentation
Specialization
A high school diploma is required, with a preference for an associate or bachelor's degree in a related field. Candidates should have over 5 years of banking operations experience, particularly in branch operations, along with strong knowledge of payment systems and regulatory compliance.
Experience Required
Minimum 5 year(s)
IT Major Incident Manager at BankUnited N A
Miami Lakes, FL 33016, USA -
Full Time

Start Date

Immediate

Expiry Date

21 Nov, 25

Salary

0.0

Posted On

21 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Configuration Management, Problem Management, Continuous Improvement, Change Management, Information Security, Itil, Servicenow, Leadership Skills, Catalog Management, Knowledge Management

Industry

Information Technology/IT

Description

SUMMARY: The IT Major Incident Manager is responsible for driving actions towards prompt resolution of Corporate IT Major Incidents, by timely opening major incidents bridges, engaging the proper resolver groups and business stakeholders and ensuring promptly Enterprise communication. The individual will be the point of escalation for major incidents and will assess the incident priority based on the reported business impacts. This role will provide leadership to various technical teams and guide them in their efforts throughout the life cycle of high priority Incidents, leveraging best practices according to the ITIL framework.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

  • Runs bridge calls on Major Incidents, ensuring the engagement of the proper, including Third Party providers
  • Drives the Major incidents calls to focus on faster resolution and empowering the collaboration of the various technical SMEs
  • Communicates status of Major incidents to the Enterprise following the established SLAs
  • Drives complex technical problems where analysis of situation requires in-depth evaluation and technical knowledge of all areas driving restoration of service with support teams.
  • Engages the proper business parties to capture business impacts and align the incident priority accordingly
  • Keep up with the current and upcoming technology of the Bank, get familiarized with the Architecture and Flow Diagrams of the top Critical Services
  • Serves as a consultant and mediator for technical challenges.
  • Effectively communicates issues to engineers and leadership within support teams, and resolutions or work-around to the customer as appropriate.
  • Ensure the on-call schedule and SMEs Support Contacts are up to date, including Third Parties.
  • Partners with Problem Management, Change Management, Service Delivery and Application Support teams to collaborate on Continuous Improvement efforts and drive stability on Production environment.
  • Possess project delivery skills and experience working directly with stakeholders, customers, and clients.
  • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
  • Adheres to Bank policies and procedures and completes required training.
  • Identifies and reports suspicious activity.

EDUCATION

Bachelor’s Degree in a related IT field or five (5) years of experience in IT Incident Management

EXPERIENCE

  • Three (3) years of experience working in a corporate Incident Management environment Experience running ITSM processes following ITIL 4 framework required

KNOWLEDGE, SKILLS AND ABILITIES

  • Thorough understanding of ITIL/ITSM processes with deep knowledge of the various ITSM stages, including but not limited to: Incident Management, Problem Management, Change Management, Configuration Management, Knowledge Management, Release and Deployment Management, Service Catalog Management, Availability Management, Continuous Improvement, Service reporting and KPIs.
  • Broad understanding of all aspects of applications and infrastructure components.
  • Proficient in ServiceNow modules including Incident, Change, Problem, Knowledge Management and Reports.
  • Knowledge of Risk Management, Compliance, Audit, Information Security and Technical Privacy.
  • Excellent Problem-Solving skills.
  • Ability to influence others at all levels of an organization with proven leadership skills.
  • Ability to communicate effectively to team members on a regular basis.
  • Ability to work across functional areas to drive continuous improvement.
  • Ability to work in challenging and ambiguous environments.
  • Ability to use data-driven techniques, analyze and interpret data.
  • Strong technical skills.
  • Possess project delivery skills and experience working directly with stakeholders, customers, and clients
    Requirements: Candidates residing in locations within BankUnited’s footprint may be given preference

How To Apply:

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Responsibilities
  • Runs bridge calls on Major Incidents, ensuring the engagement of the proper, including Third Party providers
  • Drives the Major incidents calls to focus on faster resolution and empowering the collaboration of the various technical SMEs
  • Communicates status of Major incidents to the Enterprise following the established SLAs
  • Drives complex technical problems where analysis of situation requires in-depth evaluation and technical knowledge of all areas driving restoration of service with support teams.
  • Engages the proper business parties to capture business impacts and align the incident priority accordingly
  • Keep up with the current and upcoming technology of the Bank, get familiarized with the Architecture and Flow Diagrams of the top Critical Services
  • Serves as a consultant and mediator for technical challenges.
  • Effectively communicates issues to engineers and leadership within support teams, and resolutions or work-around to the customer as appropriate.
  • Ensure the on-call schedule and SMEs Support Contacts are up to date, including Third Parties.
  • Partners with Problem Management, Change Management, Service Delivery and Application Support teams to collaborate on Continuous Improvement efforts and drive stability on Production environment.
  • Possess project delivery skills and experience working directly with stakeholders, customers, and clients.
  • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
  • Adheres to Bank policies and procedures and completes required training.
  • Identifies and reports suspicious activity
IT Major Incident Manager at BankUnited N A
Miami Lakes, FL 33016, USA - Full Time
Skills Needed
Configuration Management, Problem Management, Continuous Improvement, Change Management, Information Security, Itil, Servicenow, Leadership Skills, Catalog Management, Knowledge Management
Specialization
It incident management
Qualification
Graduate
VP, Information Technology Officer at Bluestone Bank
Raynham, Massachusetts, United States - Full Time
Skills Needed
Information Technology, Systems Support, Information Security, It Governance, Disaster Recovery, Project Management, Budget Management, Compliance, Team Leadership, Communication Skills, Problem Solving, Customer Support, Training, Software Implementation, Network Management, Risk Assessment
Specialization
A bachelor's degree in computer information systems or equivalent experience is required, along with ten or more years in information technology. Experience in a financial institution and leadership experience are strongly preferred.
Experience Required
Minimum 10 year(s)
Project Manager II at Five Star Bank
City of Rochester, New York, United States - Full Time
Skills Needed
Project Management, Communication Skills, Technical Infrastructure, Data Warehouse, System Integration, Organizational Skills, Microsoft Office, Team Leadership, Problem Solving, Time Management, Budget Management, Stakeholder Engagement, Mentoring, Training, Best Practices Development, Evaluation
Specialization
A Bachelor’s Degree in Management, Business, or a related field is required, along with 4+ years of project management experience in business and technology-specific projects. Candidates should demonstrate effective communication skills and a solid understanding of technical infrastructure and processes.
Experience Required
Minimum 5 year(s)
Senior Program Manager IT at Bank of Hawaii
Honolulu, Hawaii, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Contractor - ePMO Project Manager II at BankUnited N A
Miami Lakes, FL 33016, USA - Full Time
Skills Needed
Information Technology, Spm, Basel Iii, Jira, Risk Frameworks, Agile, Financial Institutions, Strategic Thinking, Emotional Intelligence, Smartsheet, Contract Management, Planview, Clarity, Regulatory Requirements
Specialization
Business administration project management information technology or a related field required required
Qualification
Graduate
Product Manager Deposits & Strategy at Bank of Hawaii
Honolulu, Hawaii, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Basketball Instructor at East Bank Club
Chicago, Illinois, United States - Full Time
Skills Needed
Passion For Basketball, Teaching, Communication Skills, Motivational Skills, Leadership Skills, Organizational Skills, Time Management, Teamwork, Sportsmanship, Confidence Building, Dribbling, Passing, Shooting, Defense, Court Awareness, Cpr/Aed Certification
Specialization
Candidates must have previous experience playing and/or coaching basketball, with strong communication and leadership skills. Availability to work evenings, weekends, and special events is required.
Experience Required
Minimum 2 year(s)
Junior Firmenkundenberater (w/m/*) at Gefa Bank Gmbh
Wuppertal, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Titkársági asszisztens (Határozott idő) at OTP Bank Nyrt.
Budapest, Central Hungary, Hungary - Full Time
Skills Needed
Administrative Tasks, Calendar Management, Communication, Ms Office, Event Organization, Assistance
Specialization
Candidates should possess a higher education degree and at least three years of experience in a similar role within a corporate environment. Proficiency in English and user-level knowledge of MS Office programs are also required.
Experience Required
Minimum 2 year(s)
Internal audit tanácsadó at OTP Bank Nyrt.
Budapest, Central Hungary, Hungary - Full Time
Skills Needed
Data Analysis, Sql, Microsoft Excel, Analytical Skills, Problem Solving Skills, English Proficiency, Communication Skills, Teamwork Skills, Power Bi, Ibm Spss Modeler, Banking Processes, Internal Audit Experience
Specialization
Candidates should have a degree in IT or business informatics and advanced knowledge of SQL and Microsoft Excel. Strong analytical, problem-solving, and communication skills in English are essential.
HR Operations, Data, Analytics & Reporting Specialist at Customers Bank
New York, New York, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Human resources business administration data analytics or related field required
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Part time bar and waiting staff at Southbank City
Nottingham NG1 6DQ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Data Platform Manager at BankUnited N A
Miami Lakes, FL 33016, USA - Full Time
Skills Needed
Data Architecture, Infrastructure, Etl Tools, Data Governance, Privacy Regulations, Data Services, Data Analysis, Sql, Talend, Data Modeling, Financial Institutions, Glue, Data Processing, Management Skills, Looker, Python, Power Bi, Aws, Infrastructure Services
Qualification
Graduate
BSA Analyst I at East West Bank
Pasadena, CA 91124, USA - Full Time
Skills Needed
Mandarin, Thinking Skills, Fraud, Written Communication
Qualification
Graduate
Fraud Analyst at East West Bank
El Monte, California, USA - Full Time
Skills Needed
Interpersonal Skills, Deviations, Computer Skills, Check Fraud, Outlook, Discretion, Timelines
Qualification
Graduate
Experience Required
Minimum 1 year(s)
BSA/AML Quality Control Analyst II at Provident Bank
Woodbridge, New Jersey, USA - Full Time
Skills Needed
Aml, Fraud, Computer Skills, Kyc, Communication Skills, Databases, Software, Terrorist Financing, Usa Patriot Act
Qualification
Graduate
Consumer Loan Processor at Southside Bank
Tyler, Texas, United States - Full Time
Skills Needed
Loan Processing, Documentation, Data Input, Customer Service, Critical Thinking, Problem Solving, Microsoft Office, Attention To Detail, Confidentiality, Teamwork, Communication, Time Management, Regulatory Compliance, Analytical Skills, Organizational Skills, Technical Instructions
Specialization
An associate's degree or equivalent experience is required, along with familiarity with DMV procedures and consumer collateral types. Knowledge of nCino and Finastra (LaserPro) is a plus.
Experience Required
Minimum 2 year(s)
Remarketing Specialist at Ayvens Bank NV
Bucharest, , Romania - Full Time
Skills Needed
Remarketing, Sales, Documentation, Invoicing, Customer Service, Team Player, Ms Office, Excel, Auto Industry Knowledge, Vehicle Management, Data Reporting, Account Management, Sales Process, Total Damage Assessment, Proforma Invoicing, Innovative Thinking
Specialization
Candidates should have higher education and a minimum of 2 years of experience in the auto or administrative field. Experience in trading or management of used vehicles is advantageous, along with proficiency in MS Office, particularly Excel.
Experience Required
Minimum 2 year(s)
Key Account Manager at Ayvens Bank NV
City of Zagreb, Zagreb, Croatia - Full Time
Skills Needed
Customer Satisfaction, Sustainable Mobility, Fleet Management, Digital Transformation, Innovative Solutions, Technology Enabled Services, Collaboration, Commitment, Diversity, Authenticity, Curiosity
Specialization
Candidates should have experience in customer relationship management and a strong commitment to sustainable mobility. A background in fleet management or related fields is preferred.
Experience Required
Minimum 2 year(s)
Payment & Exceptions Supervisor at Northwest Bank
Lake Oswego, Oregon, United States - Full Time
Skills Needed
Payment Systems, Exception Handling, Regulatory Compliance, Supervisory Skills, Problem Solving, Communication, Decision Making, Attention To Detail, Operational Efficiency, Banking Operations, Ach Transactions, Customer Service, Training, Coaching, Math Skills, Documentation
Specialization
A high school diploma is required, with a preference for an associate or bachelor's degree in a related field. Candidates should have over 5 years of banking operations experience, particularly in branch operations, along with strong knowledge of payment systems and regulatory compliance.
Experience Required
Minimum 5 year(s)