Your responsibilities include, but are not limited to:

• Handling customer inquiries regarding payment transactions and daily banking business
• Processing and tracking payments and transactions
• Ensuring correct processing and high quality in all process steps
• Communication with customers to clarify and follow up on inquiries
• Close collaboration with colleagues in Hamburg and at the head office in Denmark
• Supporting stable operations and contributing to minor process improvements

You will be successful in this role if you work carefully and on time, while also ensuring a professional, service-oriented approach to our customers.

Your profile

For us, it is crucial that you work carefully, reliably and safely when dealing with customers.

We imagine that you:

• work carefully and have a good eye for detail
• Take responsibility for the quality of your work
• to feel comfortable in an environment with clear processes and recurring tasks
• Appear confident in communication with customers and act in a service-oriented manner
• Experience in administrative tasks, customer service, or a comparable role is required.
• Be able to speak fluent German and communicate in English

A banking qualification is not absolutely necessary.

What we offer

With us, you can expect a daily work routine in which clear tasks, good teamwork and a reliable framework are the focus.

You can look forward to the following:

• An international working environment with close cooperation between Hamburg and Denmark
• Clear tasks and well-established processes that give you security in everyday life.
• A small team with direct communication and short decision-making processes
• The opportunity to take responsibility for one's own tasks and to make quality visible.
• Collegial cooperation and a supportive work environment
• Good work-life balance
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