As the Service Supervisor, you will report to the VP Client Relations. You are the liaison between the service teams and upper management and focus in 3 main areas: Team Management, Process, and Culture. In your roles as the “Service Coach” you are responsible for the daily tasks of the service team, aligning projects with business goals, constructing detailed work schedules, managing employees, achieving milestones, and communicating with upper management along the way. You also serve as the face of the company, interacting with customers and carriers, and ensuring a positive and satisfactory experience with the company. With keen attention to details and a mind for business, and vast commercial insurance knowledge you can quickly solve problems, keep pipelines, projects, or programs on schedule and within scope and budget, with flawless execution.

• Provide leadership and mentorship: through coaching and communicate expectations for employee performance
• Performance management: setting objectives and holding people accountable (L10 Meetings)
• Monitor workloads: load balancing; scheduling and managing workflows
• Ensure adherence to policies, procedures, and underwriting guidelines
• Develop people: develop critical thinking and problem-solving skills
• CMB Process: support the development and implementation of business change and process improvement
• Key Performance Indicators (KPI) Management
• Foster positive working relationships with internal and external parties
• Account Manager team support, as needed

KNOWLEDGE AND SKILLS

• Excellent communication skills with the ability to present information in a convincing manner
• Excellent decision-making skills
• Strong ability to multi-task and monitor progress to meet deadlines
• Experience with The Agency Manager, Policy Works, Microsoft Office Suite or comparable computer systems
• Experience with the Renewal Process, Accounts Receivable Process
• Experience in career planning and team development desirable

EDUCATION REQUIREMENTS

• Licensed Level 2 Insurance Agent desirable
• Completion of CIP or CAIB designation or equivalent desirable
  This job operates in a professional office environment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  Job Types: Full-time, Permanent
  Pay: $80,000.00-$95,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Work Location: In perso

• Provide leadership and mentorship: through coaching and communicate expectations for employee performance
• Performance management: setting objectives and holding people accountable (L10 Meetings)
• Monitor workloads: load balancing; scheduling and managing workflows
• Ensure adherence to policies, procedures, and underwriting guidelines
• Develop people: develop critical thinking and problem-solving skills
• CMB Process: support the development and implementation of business change and process improvement
• Key Performance Indicators (KPI) Management
• Foster positive working relationships with internal and external parties
• Account Manager team support, as neede