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3 Other Administrative Service Managers ( Jobs in Canada

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Gestionnaire, Assurance qualité de l’expérience du service à la clientèle at Aviso Wealth
Toronto, Ontario, Canada - Full Time
Skills Needed
Quality Assurance, Customer Experience, Team Leadership, Coaching, Mentoring, Performance Metrics Analysis, Customer Satisfaction, Process Improvement, Stakeholder Collaboration, Service Strategy Execution, Communication, Interpersonal Skills, Office 365, French Fluency, English Fluency
Specialization
Candidates must have at least three years of experience in a similar role within a world-class customer service department, with financial services experience being an asset. Essential requirements include excellent communication skills, strong service leadership, a commitment to continuous improvement, and full proficiency in both French and English.
Experience Required
Minimum 2 year(s)
Intermediate Relationship Associate, Correspondent Services - 12 Month Cont at Raymond James
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Problem Solving, Organizational Skills, Prioritization, Client Service, Troubleshooting, Communication Clarity, Documentation, Training, Control Accounts Monitoring, Project Implementation, Analytical Thinking, Attention To Detail, Self Motivated, Ms Word Proficiency, Ms Excel Proficiency, Ms Powerpoint Proficiency
Specialization
Candidates must possess a minimum of 5 years of related experience in investment dealer operations or correspondent clearing firms, along with fundamental knowledge of securities industry concepts and practices. Essential requirements include excellent client-facing service abilities, the capacity to work accurately under pressure in a fast-paced environment, and superior problem-solving and organizational skills.
Experience Required
Minimum 5 year(s)
Gestionnaire, Assurance qualité de l’expérience du service à la clientèle at Aviso Wealth
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Quality Assurance, Customer Experience, Team Leadership, Coaching, Mentoring, Performance Metrics Analysis, Customer Satisfaction, Process Improvement, Stakeholder Collaboration, Service Strategy Execution, Communication, Interpersonal Skills, Active Listening, Office 365, French Fluency, English Fluency
Specialization
Candidates must have at least three years of experience in a similar role within a world-class customer service department, with financial services experience being an asset. Essential requirements include excellent written and verbal communication, strong interpersonal skills, service leadership aptitude, and full proficiency in both French and English.
Experience Required
Minimum 2 year(s)
Gestionnaire, Assurance qualité de l’expérience du service à la clientèle at Aviso Wealth
Montreal, Quebec, Canada - Full Time
Skills Needed
Quality Assurance, Customer Experience, Team Leadership, Coaching, Mentoring, Performance Metrics Analysis, Customer Satisfaction, Process Development, Interpersonal Skills, Communication, Service Leadership, Office 365, French Fluency, English Fluency, Financial Services Experience
Specialization
Candidates must have at least three years of experience in a similar role within a world-class customer service department, with financial services experience being an asset. Essential requirements include excellent written and verbal communication, strong interpersonal skills, service leadership aptitude, a strong work ethic, and full proficiency in both French and English.
Experience Required
Minimum 2 year(s)
Adjoint(e) au conseiller, service de conseils en placement (réquisition per at Raymond James
Montreal, Quebec, Canada - Full Time
Skills Needed
Administrative Skills, Time Management, Client Service, French Fluency, English Fluency, Report Preparation, Securities Operations Processing, Client Relationship Support, Inquiries Response, Record Keeping, Microsoft Office Suite, Dataphile, Croesus, Thomson Reuters, Problem Solving, Detail Orientation
Specialization
Candidates must be motivated, reliable individuals with exceptional administrative skills, proficiency in both spoken and written French and English, and at least two years of experience in the industry or a related field. Post-secondary education is required, and successful completion of the Canadian Securities Course and Conduct and Practices Handbook Course is preferred.
Experience Required
Minimum 2 year(s)
Housekeeping Services - Long Term Care - Vacancies to fill Part Time at Schlegel Villages Aspen Lake
Toronto, Ontario, Canada - Full Time
Skills Needed
Housekeeping, Time Management, Team Collaboration, Resident Care, Lifting, Respectful Attitude
Specialization
Candidates should be comfortable lifting 15-25 lbs and display a caring attitude towards residents and team members. Experience in a Long-Term Care or Retirement Home setting is an asset but not required as training will be provided.
Mental Health Clinician - Transitional Aged Youth Ambulatory MH Services (T at Trillium Health Partners
Mississauga, Ontario, Canada - Full Time
Skills Needed
Cognitive Behaviour Therapy, Dialectical Behaviour Therapy, Individual Counselling, Group Therapy, Risk Assessments, Clinical Teaching, Mentoring, Inter Professional Collaboration, Documentation Skills, Organizational Skills, Empathy, Mental Health Care, Comprehensive Assessments, Treatment Planning, Patient Centered Care, Quality Improvement
Specialization
Candidates must have a Master’s Degree in a regulated health care profession and a minimum of three years of clinical experience with youth and young adults facing mental health challenges. Extensive training in Cognitive Behaviour Therapy and Dialectical Behaviour Therapy is required.
Experience Required
Minimum 5 year(s)
Vice President, Commercial Financial Services, Franchises, Retailers and Co at Dr Bill RBC Ventures
Montreal, Quebec, Canada - Full Time
Skills Needed
Commercial Banking, Sales Management, Market Representation, Client Relationship Management, Coaching, Business Acumen, Financial Knowledge, Negotiation Skills, Team Leadership, Client Experience, Portfolio Profitability, Bilingualism, Strategic Planning, Revenue Growth, Client Loyalty, Mentoring
Specialization
Candidates must have strong knowledge and experience in commercial banking and sales management. A bachelor's degree in business administration is required, and bilingualism in English and French is necessary.
Experience Required
Minimum 10 year(s)
Mental Health Rehabilitation Worker (Social Services Diploma/Health Care Wo at Vancouver Coastal Health
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Psychosocial Rehabilitation, Recovery Framework, Functional Skills, Coping Strategies, Behaviour Management, Interdisciplinary Teamwork, Rehabilitative Treatment Planning, Client Monitoring, Therapeutic Relationships, Promoting Independence, Activities Of Daily Living, Personal Care, Life Skills Assistance, Advocacy, Effective Communication, Work Organization
Specialization
Candidates must possess a Grade 12 education along with either a Social Services Diploma or a Certificate from a recognized Health Care Worker program, plus two years of experience in a psychiatric setting with complex mental health and addictions issues. Successful candidates may also need to complete a Food Safe certification course.
Experience Required
Minimum 2 year(s)
Manager, Nutrion & Food Services (Northeast 5 & Northeast 8) Nipawin Hosp, at HealthCareersInSask.ca
Nipawin, Saskatchewan, Canada - Full Time
Skills Needed
Analytical Skills, Financial Skills, Interpersonal Skills, Critical Thinking Skills, Leadership Skills, Communication Skills, Computer Skills, Collaboration, Cultural Safety, Change Management, Patient Centered Care, Quality Improvement, Ethical Practices, Regulatory Knowledge, Human Resource Functions, Lean Management
Specialization
Candidates must have five years of experience in Nutrition and Food Services Management and a Bachelor of Science in Nutrition and Dietetics or a Food and Nutrition Management diploma. A valid Class 5 driver's license and knowledge of First Nation and Metis history in Saskatchewan are also required.
Experience Required
Minimum 5 year(s)
Superviseur(e) service et divertissement - The Rec Room Royalmount, Bouffes at Cineplex
Mont-Royal, Quebec, Canada - Full Time
Skills Needed
Leadership, Communication, Customer Service, Conflict Resolution, Interpersonal Skills, Training, Sales Target Achievement, Budget Adherence, Regulatory Compliance, Food Safety, Liquor Service, Payroll Management
Specialization
Candidates need 1 to 3 years of supervisory experience in the food service, retail, or amusement industry, along with excellent skills in leadership, communication, and customer service. The ability to work flexible shifts, including nights and weekends, is mandatory.
Dealer Services Representative - Barrie (Part-Time) [Mobile Automotive Phot at AutoTrader.ca
Toronto, Ontario, Canada - Full Time
Skills Needed
Photography, Videography, Photoshop Editing, Drone Operation, Customer Service, Territory Management, Data Flow Management, Client Maintenance, Reporting
Specialization
Candidates must possess strong photography and intermediate Photoshop editing skills, with experience in drone operation and video capture being advantageous. A clear Driver's Abstract and ownership of a reliable vehicle for daily use are mandatory requirements.
Bilingual Private Client Group Services E-learning & Documentation Specia at Raymond James
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Bilingualism (English/French), E Learning Design, Documentation Development, Technical Writing, Instructional Design, Articulate 360, Camtasia, Vyond, Storyboarding, Learning Management Systems (Lms), Video Content Creation, Process Documentation, Adult Learning Principles, Attention To Detail, Project Management, Ms Office Suite
Specialization
Candidates must possess a Bachelor's degree or equivalent in instructional design or a related field, along with 1-2 years of industry experience as a technical writer in Investment Brokerage or Financial Services, supported by a portfolio. Essential requirements include bilingual fluency in English and French, experience with e-learning tools (like Articulate 360, Camtasia), and proven ability to quickly learn complex topics and manage multiple projects.
Alternative Investment Services (AIS)- Transfer Agency, Senior Associate at State Street Corporation - United States
Toronto, Ontario, Canada - Full Time
Skills Needed
Transfer Agency, Client Service, Oversight, Escalation Management, Policy Adherence, Process Improvement, Risk Awareness, Performance Management, Client Relationship Management, Technical Query Resolution, Training Delivery, Operational Knowledge, Microsoft Office, Excel, Multi Tasking, Deadline Management
Specialization
Candidates must possess strong funds servicing operational knowledge, client servicing skills, and experience in process improvement and project delivery, along with the ability to communicate clearly and collaborate effectively. A third-level qualification or 2 years of experience in the financial services industry is required, along with proficiency in Microsoft Office applications, especially Excel, and essential experience in Client Relationship Management.
Experience Required
Minimum 2 year(s)
Senior Consultant - Governance, Risk & Compliance Services / Internal Audit at KPMG
Toronto, Ontario, Canada - Full Time
Skills Needed
Internal Audit, Banking, Risk Management, Regulatory Compliance, Governance, Financial Services, Cdd/Kyc, Edd, Aml/Atf, Sanctions Regimes, Control Testing, Report Writing, Communication, Analytical Skills, Teamwork, Microsoft Excel
Specialization
Candidates must possess 3 to 5 years of internal audit experience specifically within the Banking sector, coupled with a strong understanding of Canadian Banking and the Canadian Financial Sector regulatory landscape (OSFI, FINTRAC, CIRO, FSRA). Essential knowledge includes Canadian AML/ATF and sanctions regimes, along with hands-on experience in CDD/KYC, EDD, and related monitoring systems.
Experience Required
Minimum 2 year(s)
Senior Manager, Operational Risk Shared Services - Strategic Initiatives & at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Strategic Initiative, Operational Risk, Program Management, Project Management, Stakeholder Management, Communication, Leadership, Agility, Decisiveness, Strategic Thinking, Implementation Strategies, Powerpoint, Storytelling, Facilitation, Risk Mitigation
Specialization
Candidates must possess over 5 years of proven strategic initiative experience, ideally from professional services or consulting, demonstrating agility and decisiveness in fast-paced settings. Essential requirements include excellent leadership, communication skills, experience in project/program management, strategic thinking, and exceptional presentation abilities.
Experience Required
Minimum 5 year(s)
Business Development Manager, Ontario at United Services Group
Mississauga, Ontario, Canada - Full Time
Skills Needed
Business Development, Sales Management, Customer Relationship Management, Negotiation, Sales Strategy, Contract Management, Sales Operations, Data Integrity, Analytical Skills, Organizational Skills, Communication Skills, Presentation Skills, Problem Solving, Health And Safety Compliance, Sales Performance Metrics, Crm Software
Specialization
Candidates should have a post-secondary degree in Sales or Business Administration and a minimum of 5 years of experience in sales. They must also be available to address customer needs in a timely manner and be willing to travel frequently.
Experience Required
Minimum 5 year(s)
Acquisition-Business Development Manager, West- Cleaning Industry at United Services Group
Edmonton, Alberta, Canada - Full Time
Skills Needed
Business Development, Sales Portfolio Management, Sales Targets, Customer Relationship Development, Sales Process Adherence, Negotiation, Customer Requirements Fulfillment, Sales Performance Metrics, Crm Software, Ms Suite, Analytical Skills, Organizational Skills, Communication, Presentation Skills
Specialization
Candidates must have a minimum of 5 years of sales experience, preferably within the janitorial or services industry, and a post-secondary degree in Sales or Business Administration. Essential expectations include frequent travel within the designated territory, the ability to handle high stress, solve problems, and address customer concerns 24/7.
Experience Required
Minimum 5 year(s)
Legal Specialist/Paralegal - French/English - 1 year contract for Mat. lea at United Services Group
Dorval, Quebec, Canada - Full Time
Skills Needed
Legal Compliance, Dispute Resolution, Conflict Management, Research, Analysis, Critical Thinking, Coaching, Mentoring, Time Management, Problem Solving, Decision Making, Ethics, Integrity, Planning, Organizing, Collaboration
Specialization
Candidates should have a post-secondary education in a legal or related field and 3-5 years of relevant experience. They must be available to address business needs promptly and handle high-stress situations.
Experience Required
Minimum 2 year(s)
Business Development Manager, Ontario - Maintenance Industry at United Services Group
Mississauga, Ontario, Canada - Full Time
Skills Needed
Business Development, Sales Management, Customer Relationship Management, Contract Negotiation, Sales Strategy, Sales Operations, Data Analysis, Communication Skills, Presentation Skills, Problem Solving, Organizational Skills, Sales Performance Metrics, Crm Software, Microsoft Suite, Customer Service, Health And Safety Compliance
Specialization
Candidates should have a post-secondary degree in Sales or Business Administration and a minimum of 5 years of experience in sales. Proven experience in managing sales portfolios and meeting sales targets is essential.
Experience Required
Minimum 5 year(s)
Gestionnaire, Assurance qualité de l’expérience du service à la clientèle at Aviso Wealth
Toronto, Ontario, Canada -
Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

113000.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Quality Assurance, Customer Experience, Team Leadership, Coaching, Mentoring, Performance Metrics Analysis, Customer Satisfaction, Process Improvement, Stakeholder Collaboration, Service Strategy Execution, Communication, Interpersonal Skills, Office 365, French Fluency, English Fluency

Industry

Financial Services

Description
Aviso : À Aviso, nous nous consacrons à l’amélioration du bien-être financier des Canadiennes et des Canadiens. À titre d’organisation de gestion de patrimoine de premier plan, nous nous engageons à faire preuve de leadership, d’innovation et de responsabilité ainsi qu’à miser sur le partenariat et la communauté. En travaillant avec des professionnels talentueux et énergiques qui incarnent nos valeurs au quotidien, vous constaterez rapidement que ce sont nos employés et notre culture « uneaviso » dynamique qui nous démarquent des autres sociétés. Si vous êtes à la recherche d’un emploi intéressant et stimulant au sein d’une entreprise centrée sur son personnel, découvrez ce que Aviso peut vous offrir en consultant le site www.aviso.ca/fr. L’occasion: Nous cherchons à pourvoir un poste de gestionnaire de l’assurance qualité de l’expérience du service à la clientèle, qui se joindra à notre équipe de la qualité de l’expérience du service à la clientèle. Relevant de la directrice ou du directeur, Connaissance, qualité et expérience du service à la clientèle, la ou le gestionnaire de l’assurance qualité de l’expérience du service à la clientèle est responsable de diriger notre équipe d’assurance qualité afin d’offrir une expérience client exceptionnelle dans tous les canaux et dans tous nos centres de services : Vancouver, Toronto et Montréal pour s’assurer que notre clientèle est au cœur de ce que nous faisons. La ou le gestionnaire de l’assurance qualité du service à la clientèle joue un rôle essentiel dans l’exécution de notre stratégie d’expérience client, en assurant la formation et l’alignement des membres de l’équipe, et en offrant un service et un soutien inégalés à notre clientèle. La personne qui occupe ce poste doit pouvoir encourager son équipe, posséder une bonne connaissance de l’assurance qualité et avoir des antécédents de création d’équipes loyales, motivées et attentionnées afin d’établir d’excellentes relations et de collaborer avec l’équipe de direction du Centre de services. Elle soutiendra et promouvra l’élaboration du programme de qualité visant à renforcer le rendement global du Centre de services, notamment les pratiques exemplaires, les leçons apprises, les réussites, etc. Il s’agit d’un rôle clé pour nous assurer de pouvoir transformer et renouveler la façon dont l’expérience de service à la clientèle est effectuée à Aviso. Qui vous êtes: Service — vous mettez en avant les besoins du client . Vous étes partisan du service par l’excellence et travaillez a fournir des solutions centrées sur le client, tous en developpant de manière proactive des partenariats stratégiques qui permettent à Aviso de devenir un conseiller et un partenaire de confiance. Exécution — vous êtes déterminé(e) à atteindre vos objectifs et à réussir. Cela signifie notamment se consacrer à « faire avancer les choses », ainsi qu’à reconnaître et mettre à profit les possibilités au fur et à mesure qu’elles se présentent. Vous recherchez continuellement des moyens d’améliorer votre potentiel personnel et valorisez l’amélioration continue. Vous acceptez la responsabilité de vos actions et vous tirez les leçons de vos erreurs. Collaboration — vous avez un esprit d’équipe et travaillez en collaboration avec les autres dans le but commun d’obtenir de meilleurs résultats. Faire des contributions significatives à votre équipe pour atteindre les objectifs de l’organisation est pour vous une priorité. Vous favorisez de manière proactive la collaboration, vous inspirez confiance et l’inclusion, et vous vous efforcez d’établir des relations efficaces tant à I'interne qu’à l’extérieur de I'organisation. Leadership — vous dirigez votre équipe et donnez des instructions. Vous offrez des conseils, un encadrement et vous motivez régulièrement votre équipe, tout en vous efforçant d’obtenir les meilleures performances de vos collaborateurs. Vous les aidez à surmonter tout obstacle en leur fournissant des ressources supplémentaires, en éliminant les contraintes et en leur offrant le degré de soutien dont ils ont besoin pour réussir. Vous déléguez et communiquez un retour fondé sur la compréhension approfondie de chacun des membres de votre équipe. À quoi ressemble votre journée: Diriger et encadrer une équipe d’associés en assurance qualité, en offrant des conseils, de l’encadrement et des occasions de perfectionnement pour assurer un rendement exceptionnel. Analyser les indicateurs de rendement clés, comme les taux de satisfaction de la clientèle et les notes d’assurance qualité, et en rendre compte en recommandant des améliorations. Élaborer et mettre en œuvre des normes, des processus et des procédures de qualité pour assurer qu’ils correspondent à notre stratégie d’expérience du service à la clientèle en vue d’obtenir une satisfaction de la clientèle inégalée. Collaborer avec d’autres services, notamment ceux des opérations, de la conformité, de la protection des renseignements personnels et de la gestion de la main-d’œuvre, pour identifier les points à améliorer, mettre en œuvre des changements qui améliorent la satisfaction de la clientèle et réduire le nombre de plaintes. Traiter nos agents du service à la clientèle et nos représentants en placement comme des « clients » en veillant à ce qu’ils soient soutenus, respectés, informés et inclus dans toutes nos activités de qualité. Promouvoir les initiatives d’expérience client dans tous les canaux et médias, en privilégiant la culture axée sur la clientèle, l’empathie, la responsabilité et la fidélisation de la clientèle. Aider Aviso à créer une norme d’excellence en matière de service à la clientèle et mettre au défi les autres membres du Centre de services et de l’ensemble de l’organisation de respecter cette norme. Promouvoir la philosophie du service dans tout ce que vous faites et à chaque rencontre à laquelle vous participez. Expérience et compétences demandées : Au moins trois ans d’expérience de travail dans un poste similaire au sein d’un service à la clientèle de calibre mondial; une expérience dans le domaine des services financiers est un atout. Excellentes aptitudes pour la communication écrite et verbale, la présentation et les relations interpersonnelles ainsi que la capacité d’établir des relations solides à divers échelons. Excellente capacité à écouter et à faire en sorte que les gens se sentent entendus et valorisés. Adepte du leadership de service et volonté de renouveler continuellement ses connaissances en matière de service. Solide éthique de travail et capacité à donner l’exemple – travailler dur tout en sachant s’amuser. Capacité à demander de l’aide aux autres au besoin. Comportement axé sur la coopération plutôt que sur la rivalité – volonté que tous les membres de l’équipe paraissent bien. Souplesse pour travailler à différents moments afin d’assurer le bon fonctionnement du service. Excellente maîtrise d’Office 365 (p. ex., Excel, Word, etc.); une expérience avec d’autres systèmes comme Genesys et AmpliAI est un atout. Maîtrise (à l’écrit et à l’oral) du français et de l’anglais pour communiquer efficacement avec les partenaires, la clientèle et les collègues partout au Canada. Pourquoi Aviso ? Chez Aviso, vous trouverez une culture dynamique et inclusive qui valorise l’innovation et met en valeur les réussites de ses employés. Quelques traits qui nous distinguent : Un programme de rémunération concurrentiel qui récompense et valorise les contributions de chacun. Des prestations de santé, soins dentaires et une assurance de premier plan pour satisfaire les divers besoins de nos employés Des vacances généreuses, des bénéfices de santé et de conditionnement physique, des options complémentaires au congé parental. Des cotisations complémentaires pour notre programme de retraite. Un engagement à l’amélioration continue de notre personnel au moyen de l’apprentissage et du développement ainsi que d’un programme de soutien à la formation. Des événements sociaux organisés régulièrement pour favoriser le travail d’équipe. Vos renseignements En soumettant votre candidature, vous consentez à la collecte, à l’utilisation et à la communication des renseignements personnels que vous avez fournis dans le but d’évaluer vos qualifications et votre aptitude à occuper un emploi à Aviso. Vos renseignements seront traités conformément aux lois canadiennes sur la protection des renseignements personnels applicables, notamment la Loi sur la protection des renseignements personnels et les documents électroniques (LPRPDE) et les lois provinciales pertinentes. Vos données peuvent être communiquées au personnel autorisé participant au processus de recrutement et ne seront conservées que pendant la durée nécessaire à ces fins ou conformément à la loi. Pour obtenir plus d’informations, consultez le lien sur la Politique de protection des renseignements personnels, qui se trouve sur notre page Carrières. Politique d’égalité d’accès à l’emploi Aviso accueille et encourage les candidatures de toutes les personnes qualifiées, y compris les candidats/titulaires handicapés. Si vous nécessitez un accommodement, nous travaillerons avec vous pour répondre à vos besoins à toutes les étapes du processus d’embauche. Nous remercions tous les candidats de leur intérêt, cependant, seules les candidatures retenues pour une étude plus approfondie seront contactées. Aucun recruteur ou agence, s’il vous plaît. Aperçu de la société Fort d’un actif total sous administration et sous gestion environ 145 milliards de dollars, et d’un effectif de plus de 1 000 employés, Aviso est un important fournisseur de services de gestion de patrimoine et de placement pour le secteur financier canadien. Nous bâtissons un écosystème complet de services de gestion de patrimoine à la fine pointe de la technologie et axé sur les clients. Nos clients comprennent nos partenaires, les conseillers et les investisseurs. Nous sommes un partenaire de confiance pour presque toutes les coopératives d’épargne et de crédit au Canada, en plus de l’être pour un large éventail de gestionnaires de portefeuille, de courtiers en placement, de compagnies d’assurance, de sociétés de fiducie et de courtiers remisiers. Nos partenaires comptent sur Aviso pour leur offrir des solutions bien précises qui leur procurent un avantage concurrentiel dans un secteur en pleine évolution et hautement compétitif. Notre courtier en placement, notre courtier en épargne collective et nos services d’assurance soutiennent des milliers de conseillers en placement. Notre gestionnaire d’actifs est Placements NEI, dont la spécialisation est d’investir de façon responsable. Notre service de courtage en ligne, Qtrade Investissement directMD, renforce le pouvoir des investisseurs autonomes, et notre service de placement entièrement automatisé, Portefeuilles accompagnés QtradeMD, est au service des investisseurs qui préfèrent une approche passive. Partenaires des correspondants Aviso offre des services de garde de biens et de courtier chargé de compte à un large éventail de sociétés. Nous avons des bureaux à Toronto, Vancouver, Montréal et Winnipeg. Aviso est soutenue par la force collective de ses propriétaires : les centrales de caisses de crédit, Co-operators/CUMIS et Desjardins. Nous sommes fiers de propulser les entreprises qui renforcent le pouvoir des investisseurs. Faire carrière à Aviso, c’est faire partie d’un groupe de professionnels talentueux et énergiques qui vivent leurs valeurs au quotidien, et appartenir à une organisation qui se consacre à votre réussite et au développement de votre carrière. Si vous êtes à la recherche d’un travail intéressant et stimulant au sein d’une société soucieuse de son personnel, postulez pour faire partie de notre équipe! Salaire L’échelle salariale prévue de ce poste est de 93 000 $ à 113 000 $ CA par année. Les conditions de rémunération individuelles sont basées sur divers facteurs propres à chaque candidat et aux exigences du poste.
Responsibilities
The Manager of Customer Service Experience Quality is responsible for leading the quality assurance team across service centers in Vancouver, Toronto, and Montreal to ensure an exceptional customer experience. This role involves coaching the team, analyzing key performance indicators, and developing quality standards aligned with the customer experience strategy.
Gestionnaire, Assurance qualité de l’expérience du service à la clientèle at Aviso Wealth
Toronto, Ontario, Canada - Full Time
Skills Needed
Quality Assurance, Customer Experience, Team Leadership, Coaching, Mentoring, Performance Metrics Analysis, Customer Satisfaction, Process Improvement, Stakeholder Collaboration, Service Strategy Execution, Communication, Interpersonal Skills, Office 365, French Fluency, English Fluency
Specialization
Candidates must have at least three years of experience in a similar role within a world-class customer service department, with financial services experience being an asset. Essential requirements include excellent communication skills, strong service leadership, a commitment to continuous improvement, and full proficiency in both French and English.
Experience Required
Minimum 2 year(s)
Intermediate Relationship Associate, Correspondent Services - 12 Month Cont at Raymond James
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Problem Solving, Organizational Skills, Prioritization, Client Service, Troubleshooting, Communication Clarity, Documentation, Training, Control Accounts Monitoring, Project Implementation, Analytical Thinking, Attention To Detail, Self Motivated, Ms Word Proficiency, Ms Excel Proficiency, Ms Powerpoint Proficiency
Specialization
Candidates must possess a minimum of 5 years of related experience in investment dealer operations or correspondent clearing firms, along with fundamental knowledge of securities industry concepts and practices. Essential requirements include excellent client-facing service abilities, the capacity to work accurately under pressure in a fast-paced environment, and superior problem-solving and organizational skills.
Experience Required
Minimum 5 year(s)
Gestionnaire, Assurance qualité de l’expérience du service à la clientèle at Aviso Wealth
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Quality Assurance, Customer Experience, Team Leadership, Coaching, Mentoring, Performance Metrics Analysis, Customer Satisfaction, Process Improvement, Stakeholder Collaboration, Service Strategy Execution, Communication, Interpersonal Skills, Active Listening, Office 365, French Fluency, English Fluency
Specialization
Candidates must have at least three years of experience in a similar role within a world-class customer service department, with financial services experience being an asset. Essential requirements include excellent written and verbal communication, strong interpersonal skills, service leadership aptitude, and full proficiency in both French and English.
Experience Required
Minimum 2 year(s)
Gestionnaire, Assurance qualité de l’expérience du service à la clientèle at Aviso Wealth
Montreal, Quebec, Canada - Full Time
Skills Needed
Quality Assurance, Customer Experience, Team Leadership, Coaching, Mentoring, Performance Metrics Analysis, Customer Satisfaction, Process Development, Interpersonal Skills, Communication, Service Leadership, Office 365, French Fluency, English Fluency, Financial Services Experience
Specialization
Candidates must have at least three years of experience in a similar role within a world-class customer service department, with financial services experience being an asset. Essential requirements include excellent written and verbal communication, strong interpersonal skills, service leadership aptitude, a strong work ethic, and full proficiency in both French and English.
Experience Required
Minimum 2 year(s)
Adjoint(e) au conseiller, service de conseils en placement (réquisition per at Raymond James
Montreal, Quebec, Canada - Full Time
Skills Needed
Administrative Skills, Time Management, Client Service, French Fluency, English Fluency, Report Preparation, Securities Operations Processing, Client Relationship Support, Inquiries Response, Record Keeping, Microsoft Office Suite, Dataphile, Croesus, Thomson Reuters, Problem Solving, Detail Orientation
Specialization
Candidates must be motivated, reliable individuals with exceptional administrative skills, proficiency in both spoken and written French and English, and at least two years of experience in the industry or a related field. Post-secondary education is required, and successful completion of the Canadian Securities Course and Conduct and Practices Handbook Course is preferred.
Experience Required
Minimum 2 year(s)
Housekeeping Services - Long Term Care - Vacancies to fill Part Time at Schlegel Villages Aspen Lake
Toronto, Ontario, Canada - Full Time
Skills Needed
Housekeeping, Time Management, Team Collaboration, Resident Care, Lifting, Respectful Attitude
Specialization
Candidates should be comfortable lifting 15-25 lbs and display a caring attitude towards residents and team members. Experience in a Long-Term Care or Retirement Home setting is an asset but not required as training will be provided.
Mental Health Clinician - Transitional Aged Youth Ambulatory MH Services (T at Trillium Health Partners
Mississauga, Ontario, Canada - Full Time
Skills Needed
Cognitive Behaviour Therapy, Dialectical Behaviour Therapy, Individual Counselling, Group Therapy, Risk Assessments, Clinical Teaching, Mentoring, Inter Professional Collaboration, Documentation Skills, Organizational Skills, Empathy, Mental Health Care, Comprehensive Assessments, Treatment Planning, Patient Centered Care, Quality Improvement
Specialization
Candidates must have a Master’s Degree in a regulated health care profession and a minimum of three years of clinical experience with youth and young adults facing mental health challenges. Extensive training in Cognitive Behaviour Therapy and Dialectical Behaviour Therapy is required.
Experience Required
Minimum 5 year(s)
Vice President, Commercial Financial Services, Franchises, Retailers and Co at Dr Bill RBC Ventures
Montreal, Quebec, Canada - Full Time
Skills Needed
Commercial Banking, Sales Management, Market Representation, Client Relationship Management, Coaching, Business Acumen, Financial Knowledge, Negotiation Skills, Team Leadership, Client Experience, Portfolio Profitability, Bilingualism, Strategic Planning, Revenue Growth, Client Loyalty, Mentoring
Specialization
Candidates must have strong knowledge and experience in commercial banking and sales management. A bachelor's degree in business administration is required, and bilingualism in English and French is necessary.
Experience Required
Minimum 10 year(s)
Mental Health Rehabilitation Worker (Social Services Diploma/Health Care Wo at Vancouver Coastal Health
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Psychosocial Rehabilitation, Recovery Framework, Functional Skills, Coping Strategies, Behaviour Management, Interdisciplinary Teamwork, Rehabilitative Treatment Planning, Client Monitoring, Therapeutic Relationships, Promoting Independence, Activities Of Daily Living, Personal Care, Life Skills Assistance, Advocacy, Effective Communication, Work Organization
Specialization
Candidates must possess a Grade 12 education along with either a Social Services Diploma or a Certificate from a recognized Health Care Worker program, plus two years of experience in a psychiatric setting with complex mental health and addictions issues. Successful candidates may also need to complete a Food Safe certification course.
Experience Required
Minimum 2 year(s)
Manager, Nutrion & Food Services (Northeast 5 & Northeast 8) Nipawin Hosp, at HealthCareersInSask.ca
Nipawin, Saskatchewan, Canada - Full Time
Skills Needed
Analytical Skills, Financial Skills, Interpersonal Skills, Critical Thinking Skills, Leadership Skills, Communication Skills, Computer Skills, Collaboration, Cultural Safety, Change Management, Patient Centered Care, Quality Improvement, Ethical Practices, Regulatory Knowledge, Human Resource Functions, Lean Management
Specialization
Candidates must have five years of experience in Nutrition and Food Services Management and a Bachelor of Science in Nutrition and Dietetics or a Food and Nutrition Management diploma. A valid Class 5 driver's license and knowledge of First Nation and Metis history in Saskatchewan are also required.
Experience Required
Minimum 5 year(s)
Superviseur(e) service et divertissement - The Rec Room Royalmount, Bouffes at Cineplex
Mont-Royal, Quebec, Canada - Full Time
Skills Needed
Leadership, Communication, Customer Service, Conflict Resolution, Interpersonal Skills, Training, Sales Target Achievement, Budget Adherence, Regulatory Compliance, Food Safety, Liquor Service, Payroll Management
Specialization
Candidates need 1 to 3 years of supervisory experience in the food service, retail, or amusement industry, along with excellent skills in leadership, communication, and customer service. The ability to work flexible shifts, including nights and weekends, is mandatory.
Dealer Services Representative - Barrie (Part-Time) [Mobile Automotive Phot at AutoTrader.ca
Toronto, Ontario, Canada - Full Time
Skills Needed
Photography, Videography, Photoshop Editing, Drone Operation, Customer Service, Territory Management, Data Flow Management, Client Maintenance, Reporting
Specialization
Candidates must possess strong photography and intermediate Photoshop editing skills, with experience in drone operation and video capture being advantageous. A clear Driver's Abstract and ownership of a reliable vehicle for daily use are mandatory requirements.
Bilingual Private Client Group Services E-learning & Documentation Specia at Raymond James
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Bilingualism (English/French), E Learning Design, Documentation Development, Technical Writing, Instructional Design, Articulate 360, Camtasia, Vyond, Storyboarding, Learning Management Systems (Lms), Video Content Creation, Process Documentation, Adult Learning Principles, Attention To Detail, Project Management, Ms Office Suite
Specialization
Candidates must possess a Bachelor's degree or equivalent in instructional design or a related field, along with 1-2 years of industry experience as a technical writer in Investment Brokerage or Financial Services, supported by a portfolio. Essential requirements include bilingual fluency in English and French, experience with e-learning tools (like Articulate 360, Camtasia), and proven ability to quickly learn complex topics and manage multiple projects.
Alternative Investment Services (AIS)- Transfer Agency, Senior Associate at State Street Corporation - United States
Toronto, Ontario, Canada - Full Time
Skills Needed
Transfer Agency, Client Service, Oversight, Escalation Management, Policy Adherence, Process Improvement, Risk Awareness, Performance Management, Client Relationship Management, Technical Query Resolution, Training Delivery, Operational Knowledge, Microsoft Office, Excel, Multi Tasking, Deadline Management
Specialization
Candidates must possess strong funds servicing operational knowledge, client servicing skills, and experience in process improvement and project delivery, along with the ability to communicate clearly and collaborate effectively. A third-level qualification or 2 years of experience in the financial services industry is required, along with proficiency in Microsoft Office applications, especially Excel, and essential experience in Client Relationship Management.
Experience Required
Minimum 2 year(s)
Senior Consultant - Governance, Risk & Compliance Services / Internal Audit at KPMG
Toronto, Ontario, Canada - Full Time
Skills Needed
Internal Audit, Banking, Risk Management, Regulatory Compliance, Governance, Financial Services, Cdd/Kyc, Edd, Aml/Atf, Sanctions Regimes, Control Testing, Report Writing, Communication, Analytical Skills, Teamwork, Microsoft Excel
Specialization
Candidates must possess 3 to 5 years of internal audit experience specifically within the Banking sector, coupled with a strong understanding of Canadian Banking and the Canadian Financial Sector regulatory landscape (OSFI, FINTRAC, CIRO, FSRA). Essential knowledge includes Canadian AML/ATF and sanctions regimes, along with hands-on experience in CDD/KYC, EDD, and related monitoring systems.
Experience Required
Minimum 2 year(s)
Senior Manager, Operational Risk Shared Services - Strategic Initiatives & at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Strategic Initiative, Operational Risk, Program Management, Project Management, Stakeholder Management, Communication, Leadership, Agility, Decisiveness, Strategic Thinking, Implementation Strategies, Powerpoint, Storytelling, Facilitation, Risk Mitigation
Specialization
Candidates must possess over 5 years of proven strategic initiative experience, ideally from professional services or consulting, demonstrating agility and decisiveness in fast-paced settings. Essential requirements include excellent leadership, communication skills, experience in project/program management, strategic thinking, and exceptional presentation abilities.
Experience Required
Minimum 5 year(s)
Business Development Manager, Ontario at United Services Group
Mississauga, Ontario, Canada - Full Time
Skills Needed
Business Development, Sales Management, Customer Relationship Management, Negotiation, Sales Strategy, Contract Management, Sales Operations, Data Integrity, Analytical Skills, Organizational Skills, Communication Skills, Presentation Skills, Problem Solving, Health And Safety Compliance, Sales Performance Metrics, Crm Software
Specialization
Candidates should have a post-secondary degree in Sales or Business Administration and a minimum of 5 years of experience in sales. They must also be available to address customer needs in a timely manner and be willing to travel frequently.
Experience Required
Minimum 5 year(s)
Acquisition-Business Development Manager, West- Cleaning Industry at United Services Group
Edmonton, Alberta, Canada - Full Time
Skills Needed
Business Development, Sales Portfolio Management, Sales Targets, Customer Relationship Development, Sales Process Adherence, Negotiation, Customer Requirements Fulfillment, Sales Performance Metrics, Crm Software, Ms Suite, Analytical Skills, Organizational Skills, Communication, Presentation Skills
Specialization
Candidates must have a minimum of 5 years of sales experience, preferably within the janitorial or services industry, and a post-secondary degree in Sales or Business Administration. Essential expectations include frequent travel within the designated territory, the ability to handle high stress, solve problems, and address customer concerns 24/7.
Experience Required
Minimum 5 year(s)
Legal Specialist/Paralegal - French/English - 1 year contract for Mat. lea at United Services Group
Dorval, Quebec, Canada - Full Time
Skills Needed
Legal Compliance, Dispute Resolution, Conflict Management, Research, Analysis, Critical Thinking, Coaching, Mentoring, Time Management, Problem Solving, Decision Making, Ethics, Integrity, Planning, Organizing, Collaboration
Specialization
Candidates should have a post-secondary education in a legal or related field and 3-5 years of relevant experience. They must be available to address business needs promptly and handle high-stress situations.
Experience Required
Minimum 2 year(s)
Business Development Manager, Ontario - Maintenance Industry at United Services Group
Mississauga, Ontario, Canada - Full Time
Skills Needed
Business Development, Sales Management, Customer Relationship Management, Contract Negotiation, Sales Strategy, Sales Operations, Data Analysis, Communication Skills, Presentation Skills, Problem Solving, Organizational Skills, Sales Performance Metrics, Crm Software, Microsoft Suite, Customer Service, Health And Safety Compliance
Specialization
Candidates should have a post-secondary degree in Sales or Business Administration and a minimum of 5 years of experience in sales. Proven experience in managing sales portfolios and meeting sales targets is essential.
Experience Required
Minimum 5 year(s)