Job Function: Information and Communications Technology
Date Posted: 11 Sept 2025

Job Requisition ID: 2346

• Play a key role in the Emergency Communication Information Services team.
• Lead the operational sustainability of the CAD Service across the organisation
• Permanent full-time opportunity based in Burwood East with some travel to other Triple Zero Victoria sites required

About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.
About the Role
The Manager, CAD, a key role within the Emergency Communications Information Systems team, is accountable for the reliability, operability and sustainment of the organisation’s CAD Service. The role is responsible for providing technical leadership and input into the development of strategic CAD roadmaps; monitoring, measuring and managing service performance; and working collaboratively with other teams within the organisation to ensure that the CAD Service meets business and operational requirements.
Reporting into the Senior Manager, Systems and Service Management, this role will proactively engage with leadership, customers and partner organisations to build confidence and trust, and will ensure that the CAD System aligns with compliance, asset lifecycle and disaster recovery requirements.

Day to day responsibilities include:

• Lead the operational sustainment of the CAD Service, and ensure that technical services including servers, databases and integrations operate effectively and in line with performance and resilience requirements.
• Coordinate with vendors, internal support teams and Emergency Service Organisations to resolve incidents and manage any changes related to the CAD Service.
• Work closely with the Infrastructure and Network teams to ensure a holistic lifecycle program and to align support services and security with CAD Service requirements.
• Participate in active disaster recovery planning and testing for ICT systems to ensure CAD service continuity and resilience in the event of a disruption.
• Build strong working relationships with internal and external stakeholders to foster trust and to ensure that CAD Service outcomes align with organisational priorities.

About You
To be successful in this role, you will have a strong understanding of ITIL service management practices, extensive experience in an IT-based role, including IT team management, with demonstrated experience in applying service management principles across the service lifecycle

The successful candidate will have the following experience, skills and attributes:

• An ITIL v3 certification
• Demonstrated experience in the end-to-end management of mission-critical services and application management.
• Extensive knowledge in contract and vendor management, and experience in the successful delivery of software and solutions.
• Experience leading a high-performing team in a complex work environment.
• Strong interpersonal skills and the ability to work with a wide range of stakeholders.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000’s of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
For a confidential discussion, please email Careers@triplezero.vic.gov.au.
Recruitment agency applications will not be accepted.

• Lead the operational sustainment of the CAD Service, and ensure that technical services including servers, databases and integrations operate effectively and in line with performance and resilience requirements.
• Coordinate with vendors, internal support teams and Emergency Service Organisations to resolve incidents and manage any changes related to the CAD Service.
• Work closely with the Infrastructure and Network teams to ensure a holistic lifecycle program and to align support services and security with CAD Service requirements.
• Participate in active disaster recovery planning and testing for ICT systems to ensure CAD service continuity and resilience in the event of a disruption.
• Build strong working relationships with internal and external stakeholders to foster trust and to ensure that CAD Service outcomes align with organisational priorities