POSITION SUMMARY

• Supports and is responsible for all aspects of the Patient Financial Services department to include Patient Access and Patient Accounting (Business Office). Focus is placed on the entire Revenue Cycle, customer service, day to day operations, management of PFS leadership, staffing challenges, the Charge Master, quality management, pre-service and registration functions, billing, accounts receivable aging and cash flow, reimbursement, collection strategies, bad debt activity and system functions. A/R and denial management responsibility is for Hunt Regional Medical Center, Hunt Regional Community Hospital and Hunt Regional Home Care. Interpret and ensures compliance guidelines are followed according to federal regulations. Works with collection agencies and other vendors to negotiate agreements and coordinate efforts with a common goal in mind. Creates and monitors budgetary activity for all areas of the PFS.

POSITION REQUIREMENTS

• Minimum Education
• High School Diploma or GED required, some college preferred
• Minimum Work Experience
• Five years management experience required. Five year’s experience in a patient access, hospital accounts receivable and insurance environment required.
• Required Licenses/Certifications
• None
• Required Skills, Knowledge, and Abilities
• Must possess good patient and customer service skills. Demonstrates leadership skills. Ability to be a motivator, initiator and “team builder”. Must be able to set and achieve goals. Knowledge of Managed Care guidelines. Knowledge of Medicare and/or Medicaid regulations. Ability to interpret and generate written correspondence utilizing proper grammar, spelling and composition skills. Computer knowledge. Experience with automated systems. Ability to operate office equipment, such as copy machines, fax machine and printers. Must have excellent written and verbal communication skills.
• Preferred Qualification
• BA/BS in Business or Health Administration. Medical terminology.
• Certification in Patient Access, Revenue Cycle or Coding

PHYSICAL REQUIREMENTS

• Light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and negligible amount of force constantly to move objects. Involves sitting for long periods of time. Occasionally requires standing, walking, bending, stooping, reaching, lifting, pushing and pulling. Requires near and midrange vision, talking, hearing, repetitive movement of wrists, hands and fingers. Requires viewing computer screens for extended periods. The incumbent works in a good environment under clean working conditions; one or more disagreeable elements may be present to a small degree from time to time.
• There is potential for exposure to contagious diseases from patient contact but these will be minimal if proper safety precautions are taken.

• Reports To:
• Chief Financial Officer
• Supervises:
• All employees in the Patient Financial Services department at Hunt Regional Medical Center .