PROFILE

We offer remote work opportunities in the following locations ONLY: AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY.
US Citizenship Required - Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veteran, Military Spouse or Military Affiliated are encouraged to apply!

JOB SUMMARY

This position is responsible for providing direct Workforce Management support. It focuses on staffing levels and applies workforce management techniques and concepts to improve productivity outcomes. Techniques include real time adherence (RTA), routine performance snapshots, communications, attendance tracking and processing customer requests.

IT’S WHO WE ARE. IT’S WHAT WE DO.

Do you have a passion for serving those who served?

KEY RESPONSIBILITIES

• Utilizes performance metrics to track actual performance against standards.
• Compiles data, organizes into meaningful format, and analyzes performance levels.
• Identifies operational issues and trends, performs data reconciliation, and develops data reports.
• Maintains routine performance snapshots and inventory status.
• Uses business contingency plans to address performance.
• Develops new ways to measure outcomes, performs data compilation and analysis to document business process outcomes.
• Uses on-going data collection and analysis to ensure attainable and reasonable standards are managed successfully.
• Compiles, assesses, and communicates departmental, unit, and individual performance measurements.
• Develops monthly audit reports to track changes.
• Assesses performance standards to ensure compliance with TriWest standards and government requirements.
• Participates in the assessment of new technology to enhance operational outcomes.
• Assists with the development and maintenance of new databases to track performance measures, costs, and operational data.
• Takes active steps to ensure data and process integrity.
• Collaborates with team on operational trending, data analysis, and reporting functions.
• Partners with other TriWest departments to identify, address, and resolve process issues to ensure high quality service levels throughout TriWest. Seeks advice and escalates issues or problems as warranted.
• Works closely with leadership teams to achieve goals and performance standards.
• Performs all other duties assigned.
• Regular and reliable attendance is required.

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer tim