JOB SUMMARY:

The Housekeeping Manager is responsible for the back of house operations for the Grand Canyon Railway Hotel. This position is directly responsible for the supervision and productivity of the housekeeping employees to include staffing, training and performance management as well as maintaining the standards for cleanliness, safety and Company policies and procedures that have been put in place for the property.

MINIMUM QUALIFICATIONS:

• 3 years of experience in all functions of housekeeping.
• 2 Years of leadership experience, preferably in the hospitality industry.
• Intermediate computer experience.

PREFERRED QUALIFICATIONS:

• Bi-lingual (English/Spanish) skills.
• Knowledge of rooms and hotel layout on GCR property, including general knowledge of Xanterra Grand Canyon services with the ability to convey information to the guests.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:

• Constantly listening, hearing, seeing, standing, walking, balancing, climbing, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/stooping, carrying/lifting/pushing and pulling up to 75lbs and pushing a loaded cart weighing up to 500lbs.
• Trunk Strength – the ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously as required.
• Static Strength – the ability to exert maximum muscle force to lift, push, pull or carry objects.
• Will be required to stand and walk for long periods and to occasionally walk on uneven surfaces.

Responsibilities:

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Coordinate all linen requirements with the linen service vendor, ensuring usable condition, timely pick-up and delivery, inventory pars, etc.
• Coordinate the cleaning and preparation of guest rooms prior to guest arrival, and after departure. Conduct and/or coordinate final inspections prior to guest arrival per established procedures.
• Coordinate all maintenance reports and pertaining documentation, to include identification, communication, and follow-up for guest rooms and public areas.
• Coordinate the ongoing cleaning, preparation, and general order of all common areas including restrooms, hallways, and meeting rooms.
• Coordinate needs with Front Desk Management daily to include tours, groups, VIP’s, daily occupancies, out-of-order rooms, and all other special needs that may arise, scheduling appropriate staff to meet the needs of guest expectations.
• Directly responsible for ensuring that all policies and procedures of Lost and Found are followed in an orderly and timely fashion, meeting company and guest expectations.
• Perform constant assessment of overall condition of rooms and building in conjunction with Hotel Management, Director of Lodging, and Facilities Manager; coordinating when necessary to ensure the hotel is kept up to the standard expected by the company and guests. Assist in development and delivering training for housekeeping, common area, inspectors and bell staff.
• Responsible for keeping an accurate inventory of linens, supplies, furniture and amenities, ordering when necessary to replace or enhance these items in accordance with the prepared budget, working closely with the Director of Lodging to follow budgetary guidelines.
• Responsible for staffing of housekeeping department to include hiring, training, performance evaluations, and all related paperwork required by our Human Resources department.
• Coordinate the scheduling of staff for housekeeping operations and related tasks, monitoring/adjusting daily to meet the demand.
• Continually monitor and evaluate the performance of all housekeeping staff. Prepare and ensure the issuances of HIG’s are done following the appropriate timeline already established by the department, turning them into HR in a timely manner.
• Enforce adherence to hotel standards of appearance and conduct at all times.
• Ensure that Kronos (time keeping system) is monitored daily for the entire department. Ensure Kronos is verified daily by 10am and entire payroll completed for payroll period end (PPE).
• Resolve conflicts and administer consistent disciplinary action when necessary.
• As a “Manager on Duty”, report and document emergency situations per established procedures.
• Perform and document routine facility inspections and evaluations/thoroughly inspect two rooms’ daily, documenting findings.
• Attend all mandatory staff meetings and training.
• Other duties as assigned

While performing the duties of this job, the employee is:

• Constantly listening, hearing, seeing, standing, walking, balancing, climbing, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/stooping, carrying/lifting/pushing and pulling up to 75lbs and pushing a loaded cart weighing up to 500lbs.
• Trunk Strength – the ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously as required.
• Static Strength – the ability to exert maximum muscle force to lift, push, pull or carry objects.
• Will be required to stand and walk for long periods and to occasionally walk on uneven surfaces